Melissa Bazzill
Independence,US
Summary
Proven leader with extensive experience in office administration, staff management, and customer relations, leveraging strong organizational and communication skills to optimize workflow and enhance team collaboration. Skilled in policy implementation and conflict management. Ready to drive strategic initiatives and committed to fostering growth and delivering impactful solutions.
Thorough team contributor with strong organizational, detail-oriented capabilities, with exceptional communication and project management skills and proven ability to quickly adapt to new environments. Capable of handling multiple tasks effectively and efficiently in fast-paced environments while prioritizing tasks and meeting deadlines. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Office Manager
Window World
Independence, MO
10.2024 - Current
- Payroll analysis
- Review and audit daily reports regarding operation outcome, assembly alignment, delegated action items
- Send out daily reports of productivity within the company's production and efficiency output
- Managed general office operations such as supplies inventory, checking equipment, scheduling facility maintenance
- Organized and created filing system to ensure easy to source archives
- Utilized open communication to better explain policies and encourage learning
- Clearly communicated between all departments to ensure cohesiveness and teamwork
- Trained new office team members
- Delegated tasks per role and skill set
- Presented points of contention and presented options toward solution
- Owned up to mistakes and corrected promptly
- Offered welcoming and informative customer service on the store front and with office staff
Holistic Health Practitioner
Self
Independence, MO
05.2022 - Current
- Delivered comprehensive wellness assessments, identifying client needs and tailoring holistic health plans to achieve goals - before and after healing sessions.
- Developed individualized healing sessions based on client needs and health objectives to promote optimal resonance.
- Planned and facilitated workshops to educate, guide and share multiple modems of meditation.
- Coordinated multi-disciplinary approaches by collaborating with other holistic practitioners to enhance the experience and deepen the healing work.
- Work of sound-energy frequency healing through instruments in a sound bath, music, reiki, herbology, geology, aromatherapy, acupuncture, mediation, and breathwork.
Production Assistant
Window World
Independence, Missouri
10.2021 - 10.2024
- Audited paperwork and reported jobs resulted to upper management
- Entered payroll for installers
- Effectively communicated mistakes within auditing with explanations of policies and set expectations for staff to correct while encouraging to learn
- Directly communicated with all departments involved with each scenario
- Owned up to personal mistakes and corrected promptly
Customer Service Representative
Window World
St Louis, MO
03.2016 - 10.2021
- Effectively learned new software
- Offered kind, clear and informative communication to both customers and staff through both Spoken and written word
- Strategic scheduling
- Adequately de-escalated stressful situations and converted into gains and loyal customer relations by offering confident solutions and follow through
- Owned mistakes, corrected promptly, stayed open to feedback and remained invested to learn and better help the company
- Built relations with customers and helped network by offering guidance when inquiries did not align with what the company offered
Waitress
Balducci's Winefest and Italian Restaurant
Maryland Heights, MO
06.2009 - 03.2016
- Communicated in friendly, informative and confident manner with customers
- Communicated clearly and kindly with all staff members, encouraging team work
- Helped with other roles when needed
- Developed a strategic planning, organization and time management when distributing the correct products to each customer
- Offered in depth descriptions to illustrate items, make recommendations based on inquiries and upsell products
Lifeguard
Midwest Pool Management
Maryland Heights, MO
05.2003 - 09.2010
- Trained in CPR, Water rescue, First aid, Chemical Safety
- Managed critical incident stress situations calmly and effectively
- Lead by delegating tasks as head guard or when in rescue, for both coworkers and crowd control
- Strategic scheduling
- Custodial Services
Retail Sales Associate
Hollister
St Louis, MO
01.2005 - 08.2006
- Developed interpersonal skills and provided friendly, welcoming and informative environment for customers
- Engaged with customers and offered suggestions to help meet their needs
- Maintained and organized showroom according to company policy
- Used POS system to process sales and refund transactions
- De-escalated disputes quickly and professionally
- Inventoried stock and requisitioned new inventory
- Watched for and recognized security risks and thefts
Education
Undergrad - General Psychology
Southeast Missouri State University
Cape Girardeau, MO, USBachelor of Science (B.S.) - Psychology
University of Phoenix - Online
Phoenix, AZ, US09-2011
Skills
- Customer service
- Organizational skills
- Office management
- Data entry
- Office administration
- Scheduling and calendar management
- Billing
- Administrative support
- Staff management
- Clear oral/written communication
- Payroll processing
- Mail handling
- Inventory control
- Document management
- Policy implementation
- Conflict management
- Workflow optimization
- Supply management
- Relationship building
- Facility management
- Report preparation
- Administrative oversight
- Policy and procedure modification
- Report writing
- Documentation expertise
- Computer skills
- Multitasking
- Positive attitude
- Attention to detail
- Excellent communication
- Professional and courteous
- Problem-solving abilities
- Reliability
- Teamwork and collaboration
- MS office
- Self motivation
- Time management
- Decision-making
- Scheduling and coordinating
- Task prioritization
- Consulting
- Delegating
- Compassion
- Payroll and budgeting
- Scheduling
- Training and coaching
- Business administration
- Database administration
- Strategic planning
- Compliance monitoring
- Performance improvement
- Team leadership
- Verbal and written communication
- Phone and email etiquette
- Problem-solving
- Teamwork
Accomplishments
- Planned and coordinated [name or description] project.
Languages
Spanish
Elementary
French
Elementary
English
Native or Bilingual
German
Elementary
Interests
- High-Intensity Interval Training
- Dancing
- Mindfulness Practices
- Yoga
- Martial Arts
- Team Sports
- Pilates
- Gym Workouts
- Swimming
- Regularly practice mindfulness and meditation for overall wellness
- Volunteer Work
- Homelessness Outreach
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Fundraising Events
- Offering time and support to shelters for the homeless, women, and animals
- Backpacking and Hiking
- Road Trips
- Adventure Travel
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Growing herbs, vegetables, or fruits in home gardens
- Learning new cooking techniques and expanding my culinary skills
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Food Photography
- Kayaking
- Hiking
- Camping
- Gardening
- Outdoor Recreation
- Stand-up Paddleboarding (SUP)
- Woodworking
- Animal Care
- Astrology
- DIY and Home Improvement
- Fashion and Style
- Photography
- Drawing and Painting
- Creative Writing
- Music
- Dance
- Crafting and DIY Projects
- Interior Design
- Fashion
Timeline
Office Manager
Window World
10.2024 - Current
Holistic Health Practitioner
Self
05.2022 - Current
Production Assistant
Window World
10.2021 - 10.2024
Customer Service Representative
Window World
03.2016 - 10.2021
Waitress
Balducci's Winefest and Italian Restaurant
06.2009 - 03.2016
Retail Sales Associate
Hollister
01.2005 - 08.2006
Lifeguard
Midwest Pool Management
05.2003 - 09.2010
Bachelor of Science (B.S.) - Psychology
University of Phoenix - Online
Undergrad - General Psychology
Southeast Missouri State University