Melissa Beckley
Brunswick,GA
Summary
Proven leader in warehouse operations and customer service, I significantly enhanced operational efficiency at American Woodmark through meticulous quality inspection and strategic team collaboration. Skilled in logistics planning and time management, I excel in fostering positive relationships and ensuring workplace safety, demonstrating reliability and attention to detail without sacrificing productivity.
Overview
2002
2002
years of professional experience
Work History
Receiving Coordinator
American Woodmark
- Facilitated timely order processing by ensuring accurate logging and tracking of received items in the database.
- Maintained a safe and orderly work environment, conducting regular inspections and addressing potential hazards promptly.
- Ensured compliance with industry regulations, maintaining proper documentation for all received goods as required.
- Collaborated with purchasing department to resolve discrepancies in shipments, ensuring prompt resolution and customer satisfaction.
- Increased operational efficiency through diligent oversight of daily tasks such as unloading trucks, checking deliveries against packing slips, categorizing merchandise accurately.
- Managed high-volume periods effectively through strategic workforce allocation during peak hours or seasonal fluctuations.
- Trained new employees on company procedures, fostering a team-oriented workplace focused on efficiency and accuracy.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Head Cashier
Big R
02.1996 - 12.2001
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma - Business
Mississinewa High School
Gas City, IN06.1995
Skills
- Warehouse operations
- Quality inspection
- Work prioritization
- Logistics planning
- Teamwork and collaboration
- Time management
- Attention to detail
- Warehouse safety
- Reliability
Timeline
Head Cashier
Big R
02.1996 - 12.2001
Receiving Coordinator
American Woodmark
High School Diploma - Business
Mississinewa High School
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