Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Bedoya-Delgado

Cincinnati,OH

Summary

Proven leader with a track record of enhancing customer engagement and streamlining operations. Skilled in POS systems and staff supervision, I've successfully mentored teams and boosted store performance through strategic planning and attention to detail. My approach has consistently improved sales and customer satisfaction, demonstrating my commitment to excellence and efficiency.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Pandora Jewelry
12.2022 - 08.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Floor Supervisor

McDonald's Restaurant
01.2009 - 08.2022
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Managed schedule for 18 team members with focus on effective coverage of store hours.

Education

Associate of Arts - Business Administration

System Plus
Colombia
12.2004

Skills

Problem-Solving

Customer Service and engagement

Staff Supervision

Store operations

POS systems operations

Attention to Detail

Time Management

Work Planning and Prioritization

Microsoft Office Suite

Fully Bilingual ( English & Spanish)

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Pandora Jewelry
12.2022 - 08.2024

Floor Supervisor

McDonald's Restaurant
01.2009 - 08.2022

Associate of Arts - Business Administration

System Plus

Similar Profiles

CREATE PROFILE
Melissa Bedoya-Delgado