MELISSA BELFIELD
Louisville,CO
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
21
21
years of professional experience
Work History
Server
Homegrown Tap & Dough
05.2022 - Current
- Create a personalized dining experience and provide exceptional hospitality for guests, making them feel special. Checking on them regularly to ensure satisfaction.
- Support a team orientated environment by helping colleagues during busy times.
- Maintain cleanliness and organization in the front and back of house following safety and sanitation guidelines.
- Use effective communication.
- Train new servers by demonstrating proper service techniques, explaining menu details and teaching restaurant procedures.
Happiness Ambassador, Small Business Loyalty Program Director
Boulder Valley Dental Center
01.2021 - 01.2022
- Networked, built relationships and partnered with small businesses in the surrounding areas, offering affordable dental benefits packages to employees
- Facilitated training programs
- OSHAA/HIPAA lead
- Implemented policies and procedures to increase efficiency and effectiveness
Regional Practice Administrator, DWC Regional Operations
Dental Wellness Centers
01.2019 - 01.2021
- Responsible for recruitment, training, mentorship, team development and termination of employees
- Assist with employee reviews and communications
- Direct supervision for all practice coordinators and their deadlines in goal achievement, inventory management, software programming and team engagement
- Calculating provider and team goals
- Logistics management
- Facilitating training programs
Assistant Executive Director
Dental Wellness Centers
01.2015 - 01.2019
- Assisted Executive Director with all aspects of operations for a small group dental practice with four locations
- Contributed creative collaboration for marketing and managed logistics
Regional Clinical Team Leader - Dental Assistant Department
Dental Wellness Centers
01.2012 - 01.2017
- Oversee back office efficiency and completion of duties for five years
- Completion of inventory and purchasing of clinical supplies
- Resolve compliance and maintenance issues of all office equipment
- Leads efforts to build team cohesiveness and chemistry
- Involved in recruiting over twenty new team members, support, and retention
- Facilitate all dental assistant training mentorship
- Organize and oversee team bonding events and local community involvement events
Midwife
University Hospital of North Staffordshire
01.2004 - 01.2010
- Provide education, necessary care, guidance, individualized care to several hundred pregnant women and their families from conception until a child is one years old
- Breastfeeding link midwife, hospital based
- Identify high-risk pregnancies, work closely with other healthcare professionals and specialists
- Conduct a clean, safe delivery of the newborn; give care to the newborn, and manage/refer to emergencies effectively to prevent maternal and neonatal mortality and morbidity
- Manage complications in pregnancy and childbirth, by the principles of basic emergency obstetric care
- Follow established health center policies, procedures, and objectives; continuous quality improvement initiatives; safety, environmental, and infection prevention standards
Boogie Bumps Business Owner, Antenatal Aquanatal Instructor/ Educator
Fenton Manor Sports Complex and Dimensions Leisure Center
01.2006 - 01.2009
- Impart pre-natal and post-natal aqua exercise skills and relaxation to women during their child bearing year in both private and public water facilities
- Leads and understands the physiology of pregnancy and the teaching of safe exercise in water to over one hundred women
- Full participation in teaching and developing AquaNatal programs in the local community
- Provide antenatal education, expertise, pregnancy care, fitness instruction and relaxation therapy to low risk pregnant women within the county
Education
Bachelor of Science in Obstetrics And Midwifery - Obstetrics
Keele University
Staffordshire, UK02.2001
Aquanatal Prenatal Instructor -
Salford University
Manchester, England01.2003
Corporate Training -
Ritz Carlton - Ignite the Fire Within The Team
Atlanta, GeorgiaProfessional Development Course -
Learning To Become a Person of Influence, John Maxwell
Richmond Hill, GeorgiaSeminar -
Red Carpet Customer Service Standards, Key Francis AADOM Conference
Seminar -
Stress Management Specialization, Kay Francis AADOM Conference
Scottsdale, AZSkills
- Strong work ethic /Teamwork
- Hospitality service expertise
- Guest Engagement
- Demonstrates strong multitasking skills
Personal Interests
- Reading
- Photography
- Cooking plant based foods
- Entertaining
- Travel
- Live music
- Playing tennis
Community Service
- Ronald McDonald House, preparing meals for parents whose babies are in NICU.
- Annual Christmas parades, Dental Wellness Center.
- Volunteer work JCB annual Mud Run.
- Christmas Toy Drive for 'A Precious Child' and Canned Food Drives for 'Sister Carmen'.
Summary Of Experience
- Diverse experience, education and leadership abilities empower for valued team contribution.
- 10 years + Retail Industry: Sales, Marketing, Interpersonal Relations
- 12 years + Hospitality Industry: Hotel Concierge, Culinary Prep and Service, Guest Services.
- 10 years + Dental Industry: General Dentistry, Endodontics and Oral Surgery
- 17 years + Healthcare Industry: Registered Midwife, actively practicing 7 years
- 3 years + Health & Fitness Industry: Business Ownership and Operations, Marketing and Promotion, Group Fitness Instruction, Logistics Management three sites
- 3 years + Leisure and Tourism Industry, Bookings for UK airline company, Hotel entertainer
Timeline
Server
Homegrown Tap & Dough
05.2022 - Current
Happiness Ambassador, Small Business Loyalty Program Director
Boulder Valley Dental Center
01.2021 - 01.2022
Regional Practice Administrator, DWC Regional Operations
Dental Wellness Centers
01.2019 - 01.2021
Assistant Executive Director
Dental Wellness Centers
01.2015 - 01.2019
Regional Clinical Team Leader - Dental Assistant Department
Dental Wellness Centers
01.2012 - 01.2017
Boogie Bumps Business Owner, Antenatal Aquanatal Instructor/ Educator
Fenton Manor Sports Complex and Dimensions Leisure Center
01.2006 - 01.2009
Midwife
University Hospital of North Staffordshire
01.2004 - 01.2010
Corporate Training -
Ritz Carlton - Ignite the Fire Within The Team
Professional Development Course -
Learning To Become a Person of Influence, John Maxwell
Seminar -
Red Carpet Customer Service Standards, Key Francis AADOM Conference
Seminar -
Stress Management Specialization, Kay Francis AADOM Conference
Bachelor of Science in Obstetrics And Midwifery - Obstetrics
Keele University
Aquanatal Prenatal Instructor -
Salford University
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