Summary

Overview

Work History

Education

Skills

Timeline

Chloe Birkholz

Resume

Michigan City,IN

Summary

Motivated with a positive and optimistic personality as well as a flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

years of professional experience

Work History

Server

Buffalo Wild Wings

11.2023 - 6 2024

Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cultivated warm relationships with regular customers.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Answered customers' questions, recommended items, and recorded order information.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Inspected dishes and utensils for cleanliness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Checked guests' identification before serving alcoholic beverages.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Call Center Agent

TSD Global

02.2021 - 07.2021

This was my first work from home position and I absolutely loved it! We dialed out to current Sirius XM listeners on the software that the company had installed on our devices
Maintained professionalism while trying to snag the sale! Had a daily sales quota to meet as well as a weekly sales quota, weekly review meetings with our supervisors to go over our sales, dials, rebuttals, what we can improve on and lastly what we hope to accomplish compared to prior weeks
I always finished out on the top and would have continued to do so, but due to having a high risk pregnancy and delivering early there were work ending complications as well
I found it super easy and was thriving while being able to work independently and still in close quarters with our team
Working from home has absolutely shaped me into my best version of myself compared to all job titles I have held.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained and managed customer files and databases.
Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Addressed customer account discrepancies and concerns.

Pharmacy Technician Intern

CVS Health

06.2015 - 02.2016

Assist customer/patients with insurance concerns and prescription concerns while filling and filing prescriptions in the pharmacy triage.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Counted, measured and compounded medications following standard procedures.
Reviewed and verified customer information and insurance provider information.
Collected co-payments or full payments from customers.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Safely disposed of outdated or damaged medications according to proper disposal guidelines, ensuring a safe and secure environment for patients and colleagues.
Promoted positive health outcomes by encouraging patients to seek clarification from pharmacists regarding any questions or concerns about their medications.
Assisted pharmacists in preparing medications, ensuring accurate dosage and labeling for optimal patient outcomes.
Supported inventory management by restocking shelves, rotating stock, and verifying expiration dates to maintain quality control.
Participated in continuous learning opportunities such as workshops or training sessions to stay current on industry best practices and enhance professional development as a Pharmacy Technician Intern.
Utilized excellent attention to detail when counting pills or measuring liquid medications for precise dosages per pharmacist instructions.
Coordinated with insurance companies to process claims quickly, resolving discrepancies or issues that arose during billing procedures.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Ensured compliance with state and federal regulations through diligent record-keeping and adherence to pharmacy policies and procedures.
Completed insurance forms and billed insurance companies.
Stocked, labeled, and inventoried medication to keep accurate records.

Front Desk Associate

Planet Fitness

07.2014 - 10.2014

I absolutely loved this job! Duties were cleaning and maintaining a healthy, friendly gym environment while signing up new members and sorting out any membership issues or billing issues.

Associate

Panera Bread

12.2013 - 07.2014

Opened bakery, maintained drive thru customers and orders while brewing hourly coffees and assisting in serving the dining room area.

Hostess

Red Lobster

05.2011 - 07.2014

Seat guests in a timely manner creating connections and assisting servers when needed while maintaining a clean and friendly lobby with clean restrooms.