MELISSA BELL
Summary
As a passionate and dedicated General Manager, I excel in leading teams to elevate guest experiences while driving revenue growth for stakeholders. With a focus on collaboration and service excellence, I foster a cohesive team environment that ensures operational efficiency and guest satisfaction.
Overview
17
17
years of professional experience
Work History
General Manager
Courtyard Phoenix North
01.2021 - Current
- Manage a 146-room property with $5.5 million in annual revenue.
- Oversee renovation of hotel guestrooms and exterior modernization valuing $5.1 million.
- Increase total sales in 2024 by 13.6% and increased gross operating profit by 13.8% YOY.
- Maintain a strong hotel culture and guide hotel managers in achieving a leadership index in 2024 of 91% on Marriott's Associate Engagement Survey.
General Manager
Residence Inn Tempe
12.2018 - 01.2021
- Engaged staff members to achieve growth YOY in GSS key categories such as ITR, Staff Service, and Room Cleanliness at 126 rooms extended stay property.
- Interacted with hotel staff year-round to ensure a positive and productivity working environment to achieve green status Employee Satisfaction – 2018: 100% 2019: 85%.
- Worked with revenue management and sales to achieve a 100+ RevPAR against our comp set during COVID – October 2020 YTD RevPAR 111.5.
Operations Manager
Residence Inn Tempe
08.2017 - 12.2018
- Ensured brand standards are maintained in front office and gatehouse operations.
- Helped to increase associate engagement and GSS among hotel staff.
Food & Beverage Operations Manager – hotel opening team member
Courtyard & Residence Inn Phoenix Downtown
03.2017 - 06.2017
- Helped aid in the success of the Residence Inn breakfast buffet as well as the Bistro daily.
- Aided is setting up and executing all food and beverage needs for all banquets.
Operations Manager
Residence Inn Tempe Downtown/University
04.2016 - 03.2017
- Managed the housekeeping department daily to complete assigned room assignments and entire hotel cleaning processes.
- Directed the gatehouse staff in executing a full breakfast buffet and evening reception for guests.
- Handled monthly ordering of all gatehouse and housekeeping items to stay in line with monthly budgeted numbers.
Dual Assistant General Manager
Courtyard & Residence Inn Tucson Williams Centre
11.2014 - 04.2016
- Motivated a select service and extended stay property to perform at high guest satisfaction levels based on specific brand standards to general revenue.
- Oversaw finance and accounting functions including accounts payable, accounts receivable, petty cash, payroll, ordering, banking, and end of month procedures.
- Completed human resource activity such as interviewing, hiring, training, and coaching new associates.
Assistant General Manager, Operations Supervisor, Guest Service Representative
Courtyard Marriott Williams Centre
02.2008 - 11.2014
- Developed positive working relationships with all employees in efforts to achieve the highest guest service satisfaction possible.
- Organized daily bank deposits from revenue collected by the front desk and restaurant.
Education
Bachelor of Science - Business Administration, Finance
The University of Arizona
05.2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Relationship building
Timeline
General Manager
Courtyard Phoenix North
01.2021 - Current
General Manager
Residence Inn Tempe
12.2018 - 01.2021
Operations Manager
Residence Inn Tempe
08.2017 - 12.2018
Food & Beverage Operations Manager – hotel opening team member
Courtyard & Residence Inn Phoenix Downtown
03.2017 - 06.2017
Operations Manager
Residence Inn Tempe Downtown/University
04.2016 - 03.2017
Dual Assistant General Manager
Courtyard & Residence Inn Tucson Williams Centre
11.2014 - 04.2016
Assistant General Manager, Operations Supervisor, Guest Service Representative
Courtyard Marriott Williams Centre
02.2008 - 11.2014
Bachelor of Science - Business Administration, Finance
The University of Arizona
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