Melissa Berg
Council Bluffs,IA
Summary
Dynamic Billing Specialist with proven expertise at Miller Orthopedic Specialists, adept at enhancing billing cycle efficiency and resolving complex discrepancies. Skilled in insurance verification and customer engagement, I successfully implemented process improvements that optimized revenue flow and fostered strong interdepartmental collaboration. Committed to accuracy and compliance in all financial reporting.
Overview
17
17
years of professional experience
Work History
Billing Specialist
Pain West
Papillion, NE
04.2025 - Current
- Worked with multiple departments to check proper billing information.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Billing Specialist
Miller Orthopedic Specialists
Council Bluffs, IA
04.2009 - 03.2025
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Maintained accurate patient account records using electronic health record systems.
- Collaborated with healthcare providers to ensure timely claim submissions.
- Reviewed and reconciled insurance payments, ensuring accuracy in financial reporting.
- Assisted in training new staff on billing protocols and procedures.
- Implemented process improvements that enhanced billing cycle efficiency.
- Analyzed billing data to identify trends and recommend solutions for revenue enhancement.
- Communicated effectively with patients regarding account statuses and payment options.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Education
High School Diploma -
Lewis Central High School
Council Bluffs, IA05-1989
Skills
- Insurance verification
- Billing systems and software
- Customer service
- Claims processing
- Data entry proficiency
- Decision-making
- HIPAA compliance
- Account reconciliation
- Invoice generation
- Claim submission
- Denial management
- Payment posting
- Customer engagement
- Month-end closing procedures
- Medical billing expertise
- Patient account management
- Relationship building
- Record preparation
- Team collaboration
- Collections
Timeline
Billing Specialist
Pain West
04.2025 - Current
Billing Specialist
Miller Orthopedic Specialists
04.2009 - 03.2025
High School Diploma -
Lewis Central High School