MELISSA BERRY
Castle Rock,CO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Office Manager
LeafFilter
08.2022 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports and managed accounts for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established team priorities, maintained schedules and monitored performance.
- Supported office staff and operational requirements with administrative tasks.
Mortgage Loan Processor
HCL
09.2020 - 04.2022
- Maintained pipeline of 70+ loans per month
- Gathered required documentation from client and third party vendors
- Delivered prompt, professional communication to all involved parties
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Consulted with outside vendors to identify and resolve loan closing issues as quickly as possible.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Nanny Manager
Personal Childcare Services
01.2010 - 09.2020
- Collaborated with parents to develop and implement disciplinary programs to promote positive behavior
- Organized activities to enhance children’s physical, emotional, and social well-being.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Catering Sales Assistant/ Office Manager
Colorado Catering Company
06.2019 - 02.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Collaborated with clients to plan event menus, budgets and venues.
- Conducted walk-throughs of event areas to perform final inspections with customers and verify satisfaction of arrangements and provisions.
- Communicated with all other event coordinators and facility management to ensure adequate and appropriate accommodations.
- Developed and implemented improved marketing initiatives to drive revenue.
Education
Bachelor of Science - Business Administration, Hospitality Management
University Of Denver
Denver, CO06.2019
Skills
- Microsoft Office: Excel, Word and PowerPoint, Publisher, and Access
- Office Management Software
- Payroll Processing
- Calendar Management
- Office Supplies and Inventory
- Administrative Oversight
- Customer Relations
- Meeting Coordination and Support
- Organizational Skills
- Written Communication
- Travel Coordination
Timeline
Office Manager
LeafFilter
08.2022 - Current
Mortgage Loan Processor
HCL
09.2020 - 04.2022
Catering Sales Assistant/ Office Manager
Colorado Catering Company
06.2019 - 02.2020
Nanny Manager
Personal Childcare Services
01.2010 - 09.2020
Bachelor of Science - Business Administration, Hospitality Management
University Of Denver
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