MELISSA BILKASLEY
Maineville,OH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Assistant, Customer Relations Representative
City of Cincinnati, Cincinnati Health Department
02.2011 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Promoted superior experience by addressing client concerns, demonstrating empathy, and resolving problems swiftly.
- Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Office Assistant
University of Cincinnati Occupational Medicine
03.2002 - 02.2011
- Perform OSHA approved fit testing for respirators and maintain audit ready records of fit tests for multiple companies and agencies
- Assist in teaching proper respirator fit testing and NIOSH approved pulmonary function testing in courses with approximately 20 professionals in attendance
- Pulmonary function testing
- Maintained up to date information on multiple workplace exposures such as lead and asbestos
- Assisted in the collection of specimens for drug and other analyses and complete necessary laboratory requisitions
- Assisted healthcare providers with attorney requested, Bureau of Worker's comp, and pre-employment exams
Education
Associates of Science - Medical Assisting
Cincinnati State
Cincinnati, Ohio06.1998
Skills
- HIPAA Compliance
- Honest and Reliable
- Administrative Duties
- Electronic Medical Record (EMR) Systems
- Attention to Detail
- Red Cross CPR Certified
- Time Management
- Microsoft Office and Google Workspace
- Professionalism and Ethics
- Inventory and Supply Management
- Adaptive team player
- Staff training
Certification
- RMA - Registered Medical Assistant
Timeline
Medical Assistant, Customer Relations Representative
City of Cincinnati, Cincinnati Health Department
02.2011 - Current
Medical Office Assistant
University of Cincinnati Occupational Medicine
03.2002 - 02.2011
Associates of Science - Medical Assisting
Cincinnati State
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