Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Melissa Bivins

Overland Park,KS

Summary

Results-driven professional with extensive experience at Amazon, specializing in customer service and quality assurance. Demonstrated success in optimizing delivery efficiency and fostering team collaboration. Expertise in time management and problem-solving, ensuring safety and accuracy in high-pressure environments. Committed to achieving exceptional results and upholding high performance standards.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Amazon Delivery Driver

Amazon DSP-Shawnee
Shawnee, KS
08.2022 - 05.2025
  • Inspected delivery vehicle before each trip to ensure maximum safety and performance.
  • Answered product and service inquiries, providing exceptional customer service.
  • Followed strict safety protocols for loading, unloading, securing, and operating assigned vehicle.
  • Grouped and routed deliveries by designated areas to optimize delivery efficiency.

Warehouse Order Puller

Thermo Fisher
Lenexa , KS
09.2019 - 09.2020
  • Ensured adherence to safety regulations in workplace at all times.
  • Organized and stocked warehouse shelves with inventory efficiently.
  • Verified accuracy of order picking documents against actual items picked.
  • Maintained cleanliness of work area through regular sweeping, mopping, and dusting.
  • Safely stored all materials away from hazardous areas to prevent risks.
  • Followed established procedures for packaging products before shipping.

Warehouse Associate

Amazon
Kansas City, KS
06.2017 - 09.2018
  • Ensured compliance with safety procedures when operating machinery and handling hazardous materials.
  • Packed and labeled merchandise accurately for loading and shipment to customers.
  • Collaborated with team members to enhance task efficiency and accuracy.
  • Prepared items for shipping by securely sealing crates and boxes according to regulations.

In Home Caregiver

Not Applicable
Kansas City, KS
04.2016 - 12.2017
  • Delivered personal care and companionship to elderly individuals in home settings.
  • Assisted clients with daily living activities, including bathing, grooming, and eating.
  • Transported clients to medical appointments and recreational activities.
  • Performed light housekeeping tasks, such as laundry, dusting, and vacuuming.
  • Monitored medications for patients with various conditions, noting potential side effects.
  • Administered medications according to care plans and specific directions.
  • Maintained a watchful eye on client well-being to ensure safety and comfort.

Fulfillment Associate

Thermo Fisher Scientific
Lenexa, KS
02.2014 - 11.2015
  • Maintained warehouse cleanliness through sweeping, dusting, organizing, and tidying shelves.
  • Collaborated with team members to enhance workflow efficiency during shifts.
  • Monitored stock levels and alerted supervisor for timely replenishment.
  • Inspected incoming materials to uphold quality assurance standards.
  • Packed items following customer specifications and requirements.

Cashier

Hen House Market
Leawood, KS
06.2008 - 05.2012
  • Greeted customers and addressed inquiries regarding store products and services.
  • Ensured compliance with safety regulations to maintain a secure environment.
  • Maintained orderly checkout area, kept records of purchases, and restocked supplies as necessary.
  • Operated cash register and POS system for payment processing by cash, check, and credit card.

Education

CompTIA A+ Certification - Computer Technician

Kansas City Kansas Community College
Kansas City, KS
07-2012

High School Diploma -

Shawnee Mission South HS
Overland Park, KS
05-2012

Skills

  • Time management
  • Customer service
  • Problem solving
  • Technical support
  • Attention to detail
  • Team collaboration
  • Quality assurance
  • Conflict resolution

Certification

  • CompTIA A+ Certfication
  • July 2012 to Present

Additional Information

  • Summary of Skills:
  • Computer Hardware and Maintenance
  • Microsoft Word, PowerPoint, and Excel
  • Customer Service
  • Cash Register Operations
  • Team Leading & Training
  • Type 50 wpm
  • Inventory Control; Warehouse Operations

References

References available upon request.

Timeline

Amazon Delivery Driver

Amazon DSP-Shawnee
08.2022 - 05.2025

Warehouse Order Puller

Thermo Fisher
09.2019 - 09.2020

Warehouse Associate

Amazon
06.2017 - 09.2018

In Home Caregiver

Not Applicable
04.2016 - 12.2017

Fulfillment Associate

Thermo Fisher Scientific
02.2014 - 11.2015

Cashier

Hen House Market
06.2008 - 05.2012

CompTIA A+ Certification - Computer Technician

Kansas City Kansas Community College

High School Diploma -

Shawnee Mission South HS

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