Melissa Bowles
San Jose,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Secretary
Spaghetti Factory
03.2005 - 03.2015
- Handled daily scheduling tasks and provided administrative support for entire department.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- I was responsible for all cash in the restaurant counting and preparing all cash tills /counting and taking care of all costumer cash giving to servers/ responsible for preparation of all bank deposits and exchanges and drops /and responsible for all cash on hand in safe for entire restaurant also responsible for payroll entry and vendors paymentsMaintained office supplies inventory by checking stock and ordering new supplies.
Manager on Duty
Spaghetti Factory
03.2005 - 02.2015
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Lead Waitress
Spaghetti Factory
03.2005 - 02.2015
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Managed food resources, memorized orders, and coordinated customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Waitress
Spaghetti Factory
03.2005 - 02.2015
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
Diploma - Business
Silver Creek High School
San Jose, CA06.2001
Skills
- Microsoft SharePoint
- Reception Functions
- Accounts Payable and Accounts Receivable
- SAP
- Inventory Purchasing
- Social Perceptiveness
- Time Management
- Google Drive
- McAfee
Timeline
Secretary
Spaghetti Factory
03.2005 - 03.2015
Manager on Duty
Spaghetti Factory
03.2005 - 02.2015
Lead Waitress
Spaghetti Factory
03.2005 - 02.2015
Waitress
Spaghetti Factory
03.2005 - 02.2015
Diploma - Business
Silver Creek High School
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