Melissa Boyd
New Haven,KY
Overview
8
8
years of professional experience
Work History
Key Holder/Sales Associate
Marshall's and Homegood's
05.2024 - Current
- As a key holder I open and close the store. I manage a team to make sure sales are met, all employees are on task, store is customer ready at all times. I handle emails, scheduling, and meetings. I also handle cash and the cash office. I also train new employees. I delegated tasks to employees. I also ran and cash register. If customers had complaints I handle those. My goal goal for every shift was to make sure employees and customers were happy.
Key Holder/Sales Associate
Save A Lot
11.2023 - 05.2024
- As a key holder I ran a team of employees. I opened and closed the store. I ran a cash register. I handled cash and the cash office. I made sure the store was customer ready at all times. I designated employees to certain tasks.
Groomer
Dee’s Doggies
11.2021 - 04.2023
- Provided grooming services including bathing, clipping, and nail trimming for various breeds.
- Ensured compliance with safety protocols and maintained a clean working environment.
- Assisted in identifying health issues and recommended appropriate care to pet owners.
- Managed scheduling appointments and maintained accurate records of services performed.
- Developed positive relationships with clients to enhance customer satisfaction and loyalty.
- Trained new staff on grooming best practices and customer service standards.
Groomer
Critter Cradle
04.2017 - 11.2021
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
- Provided grooming services including bathing, clipping, and nail trimming for various breeds.
Education
Medical billing and coding
Ultimate Medical Academy
11.2026
Skills
- Customer service, Communication skills, Time management, English, Microsoft word, Leadership, Cash Handling
Strengths
I have strong communication skills and Custer satisfaction. I'm I'm a team player and leader.
Timeline
Key Holder/Sales Associate
Marshall's and Homegood's
05.2024 - Current
Key Holder/Sales Associate
Save A Lot
11.2023 - 05.2024
Groomer
Dee’s Doggies
11.2021 - 04.2023
Groomer
Critter Cradle
04.2017 - 11.2021
Medical billing and coding
Ultimate Medical Academy