Melissa Boye
Cudahy
Summary
Compassionate professional with background working with students of various ages and abilities. Proven track record of successfully implementing Individualized Education Programs (IEPs) to ensure positive educational and behavioral outcomes. Skilled in creating positive learning environments, developing learning plans and collaborating with teachers, parents and other professionals. Passionate about helping students reach their full potential and become successful, independent adults.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
2002
2002
years of post-secondary education
Work History
Customer Service Representative
Raffel Systems
Germantown
08.2025 - Current
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints efficiently and professionally.
- Processed orders and managed returns in a timely manner.
- Maintained accurate customer records and updated account information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
SPECIAL EDUCATION AIDE
School District Of Menomonee Falls
Menomonee Falls
01.2022 - Current
- Supported students in developing life skills, following classroom routines and managing behavior.
- Developed strategies to meet needs of students with variety of disabilities.
- Contributed to creation and implementation of individualized education plans.
- Alerted teacher of learning or behavioral problems associated with individual students.
- Taught socially acceptable behavior, employing behavior modification or positive reinforcement techniques.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Facilitated small group instruction to enhance student learning.
- Collected data to help determine student performance in academic and behavioral domains.
- Encouraged and explored activities to help students improve gross and fine motor skills.
- Distributed and collected workbooks, papers and other materials for instruction.
- Monitored student progress and maintained educational records.
- Provided disabled students with assistive devices, supportive technology, and help with accessing facilities such as restrooms.
- Employed special educational strategies and techniques during instruction to improve development of sensory- and perceptual-motor skills, language, cognition, and memory.
- Organized and labeled materials and displayed students' work.
- Attended staff meetings and served on committees, as required.
- Instructed students in daily living skills required for independent maintenance and self-sufficiency, such as hygiene, safety and food preparation.
- Provided assistance to students with special needs.
IN HOME DAYCARE PROVIDER
School District Of Menomonee Falls
Menomonee Falls
08.2018 - 01.2022
- Maintained effective schedule balance between rest periods, active play and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands and share by leading by example.
- Met with parents about daily activities, positive developments and issues.
- Created and implemented diverse educational strategies to boost development.
- Planned and guided age-appropriate tasks like reading, crafts and play.
- Kept notes of behavior issues, food served and medications administered to children.
CERTIFIED DOG TRAINER
PetSmart
Greenfield
02.2008 - 09.2011
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Acclimated every animal to feel of different harnesses and equipment by steadily increasing touches and overall use.
DOG WASHER
Petsmart
Greenfield
02.2008 - 09.2011
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Cleaned tear stains from fur using safe chemical cleansers.
- Trimmed nails using clippers and grinders.
GUEST SERVICE TEAM LEADER
Target
West Milwaukee
06.2007 - 02.2008
- Evaluated team by reviewing customer feedback and key performance indicators.
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Greeted guests upon arrival and offered assistance.
- Assigned daily job tasks and workloads to 12 team members.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing.
SALES ASSOCIATE
Boston Store
Greenfield
03.2007 - 06.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
SUPERVISOR
Pet World Warehouse Outlet
West Allis
09.2002 - 01.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Streamlined operations of multiple lines of business within organization.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
SALES ASSOCIATE
Blockbuster Video
Greenfield
01.2001 - 09.2002
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
SALES ASSOCIATE
The Gap
Greenfield
01.2000 - 09.2001
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Education
HIGH SCHOOL DIPLOMA -
Wisconsin Lutheran High School
Milwaukee, WIRADIOLOGIST ASSISTANT - Social and academic development
University of Wisconsin- Waukesha
Waukesha, WISkills
- Excellent Communication
- Care Planning
- Early childhood development
- Activities planning
- Special Education aide license
- Customer relationship management
- Order processing
- Communication skills
References
Jessica Zellmer, Milwaukee Electric Tool, Sr. Payroll Specialist, Friend, Jessica.Zellmer@Miwaukeetool.Com
Timeline
Customer Service Representative
Raffel Systems
08.2025 - Current
SPECIAL EDUCATION AIDE
School District Of Menomonee Falls
01.2022 - Current
IN HOME DAYCARE PROVIDER
School District Of Menomonee Falls
08.2018 - 01.2022
CERTIFIED DOG TRAINER
PetSmart
02.2008 - 09.2011
DOG WASHER
Petsmart
02.2008 - 09.2011
GUEST SERVICE TEAM LEADER
Target
06.2007 - 02.2008
SALES ASSOCIATE
Boston Store
03.2007 - 06.2007
SUPERVISOR
Pet World Warehouse Outlet
09.2002 - 01.2007
SALES ASSOCIATE
Blockbuster Video
01.2001 - 09.2002
SALES ASSOCIATE
The Gap
01.2000 - 09.2001
HIGH SCHOOL DIPLOMA -
Wisconsin Lutheran High School
RADIOLOGIST ASSISTANT - Social and academic development
University of Wisconsin- Waukesha