Melissa Bracamonte
Customer Service Representative
Mesa,AZ
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Younger Brothers Door & Trim
Phoenix, Arizona
01.2022 - Current
- Provided accurate information about products and services to customers.
- Assisted customers and builders with scheduling appointments
- Assisted in scheduling our techs to provide excellent customer service to homeowners on getting their doors, hardware, and baseboard to be fixed or replaced.
Team Lead
Target
Culver City, California
06.2019 - 12.2021
- Monitored team performance against targets, taking corrective action where necessary.
- Ensured compliance with company policies and procedures throughout the team.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Motivated staff through positive reinforcement techniques.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Maintained accurate records of employee attendance and task completion times.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Cashier
HomeGoods
Torrance, California
08.2016 - 06.2019
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Front Desk Medical Receptionist
DO Medical
Hawthorne, California
09.2013 - 09.2015
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Prepared and maintained accurate medical charts for each patient visit.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Greeted patients, verified insurance information and collected copays.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Scheduled appointments, managed patient records and updated medical histories.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
Cashier
Q Fashion
Torrance, California
06.2012 - 03.2013
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
R.K Lloyde High School
Lawndale, CA06-2012
Certificate - Fundamentals of Nursing
Scroc
Torrance, California06-2011
Some College (No Degree) - Medical Assisting
West Los Angeles College
Culver City, CASkills
- Scheduling
- Inbound and Outbound Calling
- Job Central program
- Sales
- Biz track
- Adaptive team player
- Positive and professional
Timeline
Customer Service Representative
Younger Brothers Door & Trim
01.2022 - Current
Team Lead
Target
06.2019 - 12.2021
Cashier
HomeGoods
08.2016 - 06.2019
Front Desk Medical Receptionist
DO Medical
09.2013 - 09.2015
Cashier
Q Fashion
06.2012 - 03.2013
High School Diploma -
R.K Lloyde High School
Certificate - Fundamentals of Nursing
Scroc
Some College (No Degree) - Medical Assisting
West Los Angeles College
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