Melissa Brecht-Cook
Edinburg
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Manager
Boys and Girls Club of Harrisonburg-Rockingham Cty
08.2023 - 12.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Developed and maintained a monthly calendar with daily and weekly goals and objectives to be met.
- Curated and implemented daily dynamic programming across 4 core areas of youth development for over 50 K-7th grade students
Paraprofessional
Shenandoah County Public Schools
08.2016 - 03.2023
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Farm Manager, Kitchen Help
Swover Creek Farms and Brewery
02.2014 - 08.2016
- Developed strategic plans for seasonal planting and harvesting, ensuring timely execution and maximizing output.
- Assisted in creation and preparation of Farm Kitchen daily and weekly food offerings
- Maintained working supply lists for farm and kitchen
- Established strong relationships with local markets, expanding sales opportunities and customer base.
Deputy Sheriff
Shenandoah County Sheriff's Office
10.2009 - 03.2016
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Improved public trust with community policing initiatives, fostering positive relationships between sheriff's department and local residents.
Education
High School Diploma -
Newbury Park High School
Newbury Park, CA06-1995
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Decision-making
- Team leadership and direction
Certification
- Special Needs Assistant Training Certificate - Various accredited institutions and organizations.
- Google Ads Certification - Google.
- Meta Certified Digital Marketing Associate Badge
Timeline
Program Manager
Boys and Girls Club of Harrisonburg-Rockingham Cty
08.2023 - 12.2024
Paraprofessional
Shenandoah County Public Schools
08.2016 - 03.2023
Farm Manager, Kitchen Help
Swover Creek Farms and Brewery
02.2014 - 08.2016
Deputy Sheriff
Shenandoah County Sheriff's Office
10.2009 - 03.2016
High School Diploma -
Newbury Park High School
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