Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melissa Brennan Penn

Warminster,Pennsylvania

Summary

Worked retail for more than ten years and was Front End Supervisor at two different retail locations. I was trained in cash office duties as well as customer care. I excel in customer satisfaction and fair treatment of fellow workers. I had to keep up with the fast holiday pace and be completely flexible. Learned a lot about all aspects of customer service.

Overview

14
14
years of professional experience

Work History

Bakery Clerk

Wegmans
Warrington, PA
01.2021 - 06.2023
  • I did all three shifts, including opening and closing duties
  • I was trained in every part of bakery
  • I needed to learn all food safety and sanitation procedures
  • I worked alone and with my team members
  • I deep cleaned after every shift and made sure my job was done
  • Answered phones, helped costumers, and filled orders
  • This job was very fast paced and I had to adapt to change quickly
  • I helped train new bakery team members.

Sales Team Member

Total Wine and More
Everett
01.2017 - 01.2021
  • Started as a Front End team member and quickly moved up
  • I was trained in several different departments the store
  • Some of my jobs include shipping product, wine tastings, service desk support, training new cashiers and wine team, and pouring for private classes
  • I learned a great deal about wines and spirits
  • I obtained excellent customer service skills working one on one with customers
  • I became TIPS certified and trained on the JOE (forklift)
  • Would help managers close and cash out cashiers and other supervisor tasks.

Front End Supervisor

Restaurant Depot
Everett
01.2014 - 01.2016
  • Delivered excellent customer service
  • On the way out, we would have to count the u-boat full of items with speed and accuracy
  • Very comfortable with high values of items and keeping inventory
  • Assist cashiers on product lookup and prices checks
  • Had to memorize a lot of item codes to speed lines up
  • Managed all cashier breaks and scheduling
  • Open/Close duties, making sure cashiers cleaned their register, no items were left up front, made sure all the cashier tils were in order, and complete all the front end paper work.

Customer Service Department Head

Stop and Shop
Everett
01.2009 - 01.2014
  • Acquired excellent customer service skills by greeting, assisting customers, and addressing customer inquiries and or complaints
  • Managing large sums or money and knowing cash office procedures
  • Directly supervising all front end team members cash, breaks, and any help needed
  • Was required to work under pressure and multitask with ease
  • Counted each front end team members draws and drops
  • Had to have knowledge of Cash office, Service Desk, Self check-out, and all cashier duties.

Education

Completed Certificate Program -

Nail Techincan School
01.2014

High School Diploma -

Melrose High School
Melrose, MA
01.2007

Skills

  • Precise Cash Management
  • Store opening and closing procedures
  • Outstanding communication skills
  • Exceptional leadership
  • Conflict resolution
  • Trustworthy Performance
  • Versatile Approach
  • Overseeing and running customer relations
  • Timely Project Completion

Accomplishments

Started off as a cashier at most of my jobs and eventually moved up the ladder quickly. I am always willing to learn everything in the store to further myself. Was trained up to Customer Service Department Head in less than one year at Stop and Shop. Ran the front of the store and helped store manager open/close the store. Learned Wines and Spirits quickly at Total Wine and became one of their top sales persons. Picked up all things in the Bakery with ease and can make custom cakes.

Timeline

Bakery Clerk

Wegmans
01.2021 - 06.2023

Sales Team Member

Total Wine and More
01.2017 - 01.2021

Front End Supervisor

Restaurant Depot
01.2014 - 01.2016

Customer Service Department Head

Stop and Shop
01.2009 - 01.2014

Completed Certificate Program -

Nail Techincan School

High School Diploma -

Melrose High School

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Melissa Brennan Penn