Melissa Brodnax
St. Petersburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Food Delivery Driver
Uber eats
San Francisco
2023.05 - 2025.04
- Maintained cleanliness of vehicle interior and exterior.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Provided excellent customer service throughout the delivery process.
- Complied with company policies related to safe driving practices and procedures.
- Utilized GPS navigation systems to find most efficient routes for deliveries
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Ensured that the order was delivered to the correct customer in a timely manner
- Resolved customer disputes quickly and professionally in accordance with company policy
- Documented time of delivery to record completion of order.
- Recorded accurate mileage log information during each shift.
Caregiver
Anna Hall
Saint Petersburg
2019.07 - 2023.01
- Improved patient outlook and daily living through compassionate care.
- Assisted with activities of daily life.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption.
- Helped maintain safe environment by keeping area cleaned, organized and free of hazardous obstructions.
- Administered medications,prepared meals,took shopping,to the doctors and run errands
- Spoke to medical providers on her behalf, treated lacerations,illnesses, and physical symptoms and referred to medical professionals as needed.
- Provided emotional support during difficult times.
- Respected the rights of the client while maintaining confidentiality of all personal information.
Receptionist
Dr.nair
Saint Petersburg
2016.02 - 2019.05
- Greet customers, answer general questions and direct to appropriate locations
- Provided excellent customer while interacting customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Monitored waiting area to provide consistently safe, hazard-free environment for customers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answer incoming calls, take messages, and transfer calls to appropriate personnel using a multi-line system
- Scan id and insurance cards into computer and ensure all necessary forms are completed accurately
- Process payments and update accounts to reflect balance changes.
- Update and record client information to maintain accounts.
- Schedule and confirm appointments
- Sort incoming mail and direct it to the correct person
- Perform clerical duties such as filing, photocopying,scanning,faxing and emailing.
- Assist with special projects assigned by management when required.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Scheduling Coordinator
Interim HealthCare
Clearwater
2012.08 - 2016.02
- Managed appointment setting, cancellations, and rescheduling for clients to keep shifts properly staffed
- Developed and maintained a comprehensive database of employee availability and preferences.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate experience and qualifications.
- Delegated work to staff, setting priorities and goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Input payroll ensuring accuracy of information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Emailed,copied and faxed important information for client records while maintaining confidentiality
- Entered information into system to update status reports.
- Resolved customer complaints or answered customers' questions.
Education
Some College (No Degree) -
Ptec
Saint Petersburg , FLSkills
I am a dependable hard worker who loves to learn new things and picks up on them quicklyI have great customer service,data entry and organizational skills
Timeline
Food Delivery Driver
Uber eats
2023.05 - 2025.04
Caregiver
Anna Hall
2019.07 - 2023.01
Receptionist
Dr.nair
2016.02 - 2019.05
Scheduling Coordinator
Interim HealthCare
2012.08 - 2016.02
Some College (No Degree) -
Ptec