Melissa Buchanan
Albany,GA
Summary
At PHOEBE Physicians Group, I leveraged my expertise in HIPAA compliance and direct patient care to enhance clinic efficiency and patient satisfaction. Skilled in medical terminology and electronic health records, I significantly reduced wait times and improved the patient experience through compassionate care and meticulous documentation. I perform medical procedures including changing and removing Foley and Supra pubic catheters, assist the Physician with Cystograms, administer medication via injections , and collect blood samples via venipuncture.
Overview
1
1
Certification
Work History
Certified Medical Assistant
PHOEBE Physicians Group,
07.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Certified Clinical Medical Assistant - Medical Assisting
Three Times The Love LLC
Albany, GASkills
HIPAA Compliance
Medical Terminology
Specimens collection and processing
Patient Scheduling
Electronic Health Records
Vital Sign Monitoring
Patient documentation
Direct Patient Care
EMR / EHR
Clinical Documentation
Immunization Administration
Phlebotomy
Foley & Supra Pubic Cather Change and Removal
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Certified Medical Assistant
PHOEBE Physicians Group,
07.2024 - Current
Certified Clinical Medical Assistant - Medical Assisting
Three Times The Love LLC
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