Melissa Buchanan
Colorado Springs,CO
Summary
Auto sales and finance professional with a background in special finance, deal structuring, customer follow-up, and dealership operations. Supports buyers, manages financing steps, and helps teams keep daily work organized and customer needs met. Brings hands-on experience in sales, finance, and management roles across the automotive and retail sectors.
Overview
32
32
years of professional experience
Work History
Delivery Driver
DoorDash
Colorado Springs, CO
03.2018 - Current
- Delivered food orders to customers across Colorado Springs, ensuring timely and accurate service
- Delivered meals to customers using DoorDash route guidance and navigation tools
- Picked up orders from DoorDash partner restaurants and followed app instructions
- Verified order details before leaving restaurants and pickup locations
- Colorado Springs, CO
Counter Sales/Assistant Manager
SoCo Napa
Colorado Springs, CO
02.2025 - 09.2026
- Guided customers in selecting products at the counter, enhancing their shopping experience
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Aided management in daily operations and supervised staff, ensuring smooth workflow
Delivery Driver/Counter Sales
Napa GPC
Englewood, CO
03.2023 - 02.2025
- Delivered automotive parts to repair shops and retail customers across assigned routes.
- Delivered automotive parts to clients, ensuring timely receipt of orders
- Loaded delivery vehicle with correct orders, invoices, and return items.
- Inspected vehicle before trips, checked brakes, tires, lights, and fluid levels.
- Assisted customers with product selections at sales counter, enhancing overall shopping experience
Driver
Uber/Lyft
Colorado Springs, CO
12.2017 - 12.2018
- Operated a vehicle for rideshare services, ensuring safe and timely transport for passengers.
- Transported riders safely to destinations while following traffic laws and company standards.
- Picked up passengers from scheduled locations using GPS and route guidance.
- Navigated Uber and Lyft apps to accept ride requests and manage trip flow.
Sales Representative
Phil Long Valucar
Colorado Springs, CO
06.2013 - 11.2017
- Guided customers in selecting a vehicle that met their needs and preferences.
- Engaged with customers on the lot, providing answers to inquiries and enhancing their shopping experience.
- Facilitated the financing process by entering customer information and matching them with suitable vehicles in the CAC program.
- Supported internet department operations during busy periods.
- Colorado Springs, CO
Personal Banker
Dickenson Financial Academy Bank
Monument, CO
05.2012 - 02.2013
- Opened and closed accounts, processed transactions following company policies.
- Processed deposits and withdrawals, ensuring compliance with company standards.
- Assisted customers with inquiries and issues, providing effective solutions.
- Balance cash. Balanced cash drawer at the end of each shift.
Sales Representative
McCloskey Motors
Colorado Springs, CO
02.2011 - 05.2012
- Engaged customers in showroom, addressing inquiries and promoting vehicle features.
- Guided customers in selecting vehicles that meet their needs.
- Facilitated financing options for customers to enhance the purchasing experience.
- Colorado Springs, CO
CRC Manager
Toyota of Colorado Springs
Colorado Springs, CO
08.2007 - 11.2008
- Ensured financial and legal compliance of dealership operations. Developed and managed Special Finance Department; merchandised inventory, handled special finance calls, set appointments, followed up with customers, conducted interviews, structured and desk deals, contracted deals, and collected all monies and documents related to special finance transactions while monitoring aged units and adhering to 60-day turn policy. Stocked newly purchased cars and trade-ins; issued purchase orders for used car vendors.
- Colorado Springs, CO
- Managed sales floor operations at Toyota dealership in Colorado Springs.
- Managed customer follow-up communications to enhance satisfaction. and dealership communications.
- Supervised sales staff scheduling and daily task assignments.
Finance Manager
Big Dog Auto Sales
Colorado Springs, CO
03.2006 - 08.2007
- Safeguarded financial and legal integrity of the dealership. Developed and managed Finance Department; merchandised inventory, set appointments, followed up with customers, conducted customer interviews, structured and desked deals, contracted deals, and collected all funds related to special finance deals while monitoring aged units and stock in cars, including newly purchased and trade-ins, and issued purchase orders for used car vendors. Secured new finance companies weekly, expanding financing options for customers.
- Colorado Springs, CO
- Managed financial operations at Big Dog Auto Sales dealership.
- Coordinated lenders, banks, and sales staff on deal structures.
- Reviewed customer credit applications and loan documentation.
Special Finance Director
Toyota of Colorado Springs
Colorado Springs, CO
06.2003 - 03.2006
- Directed special finance deals for Toyota of Colorado Springs customer(s).
- Reviewed credit applications and matched buyers with lending options.
- Coordinated lender submissions, approvals, and contract funding.
- Ensured financial and legal compliance of the dealership by managing the Special Finance Department and optimizing inventory merchandising.
- Colorado Springs, CO
CSR
walmart
Colorado Springs, Colorado
10.2002 - 08.2003
- Managed customer service counter, processed exchanges and refunds to ensure customer satisfaction. Supported operations as backup cashier, maintained smooth transaction flow during peak hours.
- Processed returns and exchanges following Walmart procedures.
- Welcomed customers at store entrance with a friendly demeanor. at Walmart front end with friendly, professional service.
- Answered questions about store policies, products, and services.
Store Manager
7-Eleven
Colorado Springs, CO
04.2001 - 06.2002
- Managed daily 7-Eleven store operations and team assignments.
- Oversaw daily and weekly operations; completed reports accurately and on time. Balanced daily cash counts and made deposits. Performed daily maintenance, including but not limited to cleaning and stocking. Hired, trained, and managed staff to maintain effective team structure. Monitored video footage daily to minimize shrinkage risks.
- Scheduled staff coverage for peak hours and store needs.
- Trained associates on customer service, cash handling, and store procedures.
Store Manager
Speedway Superamerica Llc
Louisville, KY
04.1997 - 03.2001
- Led daily store operations for the 7-Eleven convenience retail location.
- Managed employee schedules, coaching, and shift coverage for the 7-Eleven team.
- Monitored cash handling, deposits, and register accuracy during store shifts.
- Oversaw operations, completed reports, and performed scan audits to minimize shrinkage. Performed regular maintenance checks on equipment, cash counts, and bank deposits on a daily basis. Facilitated recruitment processes to attract qualified candidates and managed training and termination of employees. Traveled within district to provide training support and educate managers on new methods and machines.
Assistant Manager/Store Manager Trainee
7-Eleven
Colorado Springs, CO
07.1994 - 01.1997
- Assistant manager for over 7 employees, responsible for scheduling and training.
- Resolved customer issues, maintained store operations, and implemented loss prevention strategies.
- Calculated daily sales, processed deposits, and prepared sales reports for management review.
- Provided customer assistance and support in Colorado Springs, Colorado, ensuring positive shopping experiences.
Education
Accounting (None) -
University of Phoenix-Online Campus
Colorado Springs, CO07-2003
HE diploma (High school) -
Big Bend Community College
Moses Lake, WA04-1991
Skills
- Delivery logistics
- Route planning
- GPS navigation
- Safety checks
- Delivery confirmation
- Customer service
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Counter Sales/Assistant Manager
SoCo Napa
02.2025 - 09.2026
Delivery Driver/Counter Sales
Napa GPC
03.2023 - 02.2025
Delivery Driver
DoorDash
03.2018 - Current
Driver
Uber/Lyft
12.2017 - 12.2018
Sales Representative
Phil Long Valucar
06.2013 - 11.2017
Personal Banker
Dickenson Financial Academy Bank
05.2012 - 02.2013
Sales Representative
McCloskey Motors
02.2011 - 05.2012
CRC Manager
Toyota of Colorado Springs
08.2007 - 11.2008
Finance Manager
Big Dog Auto Sales
03.2006 - 08.2007
Special Finance Director
Toyota of Colorado Springs
06.2003 - 03.2006
CSR
walmart
10.2002 - 08.2003
Store Manager
7-Eleven
04.2001 - 06.2002
Store Manager
Speedway Superamerica Llc
04.1997 - 03.2001
Assistant Manager/Store Manager Trainee
7-Eleven
07.1994 - 01.1997
Accounting (None) -
University of Phoenix-Online Campus
HE diploma (High school) -
Big Bend Community College