Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Timeline
Generic

Melissa Burnside

Rockaway,NJ

Summary

Dynamic leader with 35 years experience at BAYADA Home Health Care, excelling in strategic planning and business development. Proven track record in enhancing operational efficiency in revenue cycle management, contact center operations, and innovative contract negotiations. Passionate about fostering a culture of recognition and collaboration, resulting in superior client care and a thriving workplace environment.

Overview

35
35
years of professional experience

Work History

Division Director • Culture and Communications

BAYADA Home Health Care
01.2021 - Current
  • Culturally aligned and engaged employees are the force that drives our success as an organization. The Culture and Communications Division serves to preserve and proliferate our unique mission-driven, people-focused, and client-centered culture to become a destination employer. Our culture is an important differentiator that we must leverage and cultivate to attract, engage, inspire, and retain top talent, while fostering connectedness with our shared spirit and special purpose. All of this results in our clients and their families receiving superior home health care services, and feeling cared for and supported.
  • Responsible for: enterprise communications, cultural events, history and values, and recognition

Division Director • Managed Care Operations

BAYADA Home Health Care
10.2005 - 01.2021
  • Directed reimbursement strategy, contract management, and value based agreements
  • Oversaw front-end revenue cycle activities, including client intake, referral source management, insurance eligibility, and authorization processes
  • Oversaw all credentialing activities to assure compliance with Medicare, Medicaid, licensure, payor requirements, and non-profit status.
  • Analyzed market trends to identify growth opportunities in home health, home care, hospice, pediatrics, habilitation and behavioral health
  • Oversaw BAYADA's multi-channel contact center, ensuring a world class customer experience
  • Streamlined operations to improve efficiency across all departments.

Director • Managed Care

BAYADA Home Health Care
01.1995 - 10.2005
  • Established BAYADA's central clinical case management center
  • Implemented a clinical liaison program to support discharge planning and successfully transition complex clients from hospital to home
  • Oversaw marketing and business development to enhance revenue streams
  • Oversaw payor eligibility and pre-authorization
  • Guided staff in navigating complex healthcare systems and resources

Client Services Manager

BAYADA Home Health Care
08.1990 - 01.1995
  • Led field staff in providing excellent customer service, quality, and profitable homecare services with focus on developing and strengthening referral source relationships, delivery and coordination of services and on-going case management. Supported clients and families in navigating home health care options.
  • Served as the enterprise liaison for key referral relationships

Education

Bachelor of Science - Psychology

Rollins College
Winter Park, FL
05-1990

Skills

  • Strategic Planning
  • Business Development
  • Contract Negotiations and Value-Based Arrangements
  • Healthcare and Regulatory Compliance
  • Revenue Cycle Management
  • Employee Engagement and Recognition
  • Enterprise and CEO Communications
  • Cultural Events

References

Available upon request.

Leadership Experience

  • Councilwoman, Council President, Rockaway Borough, NJ, (Fire Commissioner, Library Board, Board of Health, Public Safety Liaison) 01/2006 to Present
  • Board Member, President, The Wilson Foundation, 01/2013 to Present
  • Board Member, Celebrate the Children, 01/2015 to 01/2019 and 01/2023 to Present
  • Member, Rockaway Borough Garden Club, 01/2000 to Present
  • Volunteer and Walk Committee Member, Alzheimer’s Association, 01/2018 to Present
  • Hearts for Home Care, Board Member, Secretary and Treasurer, 06/2021 to Present

Timeline

Division Director • Culture and Communications

BAYADA Home Health Care
01.2021 - Current

Division Director • Managed Care Operations

BAYADA Home Health Care
10.2005 - 01.2021

Director • Managed Care

BAYADA Home Health Care
01.1995 - 10.2005

Client Services Manager

BAYADA Home Health Care
08.1990 - 01.1995

Bachelor of Science - Psychology

Rollins College

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