Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Burroughs

Jeffersonville,IN

Summary

Experienced healthcare professional skilled in leading teams, patient financial counseling, and operational improvement. Proven ability to manage complex client needs and foster relationships with healthcare providers. Adapts quickly to fast-paced environments, with a strong focus on enhancing patient care and team development.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Clinical Liaison

Landmark Recovery
08.2019 - Current
  • Facilitate smooth patient transitions by coordinating care between clinical teams and referral partners.
  • Assist in developing marketing materials highlighting services offered by the organization.
  • Conduct patient assessments to identify appropriate care needs.
  • Maintain communication with referral sources regarding new admissions, discharges, changes in condition or treatments.

Alumni Coordinator Manager

Landmark Recovery
08.2019 - 12.2023
  • Directed a team of 10 Alumni Coordinators, enhancing engagement across multiple facilities.
  • Develop policies, procedures, and training materials to enhance alumni engagement
  • Manage wellness calls to monitor alumni recovery through follow-up surveys
  • Plan alumni events and provide hands-on guidance for staff growth

Office Manager

Able Care
08.2009 - 08.2019
  • Managed daily operations of a transportation service, including dispatch and driver coordination
  • Developed marketing strategies, managed payroll, and handled accounts payable/receivable
  • Maintained detailed client logs, scheduled routes, and managed collections

Education

High School Diploma -

Butler Traditional High School
06-1991

Some College (No Degree) - Communications

University of Louisville
Louisville, KY

Skills

  • Healthcare Management
  • Patient Advocacy
  • Team Development
  • Financial Planning
  • Relationship Building
  • Management and Leadership
  • Event Planning and Coordination
  • Microsoft Office and QuickBooks
  • Operations and Change Management
  • Contract Negotiation and Drafting

Certification

  • Certified Phlebotomist
  • Certified SMART Recovery Facilitator
  • Certified Adult Peer Support Specialist
  • Notary Public of Kentucky

Timeline

Clinical Liaison

Landmark Recovery
08.2019 - Current

Alumni Coordinator Manager

Landmark Recovery
08.2019 - 12.2023

Office Manager

Able Care
08.2009 - 08.2019

High School Diploma -

Butler Traditional High School

Some College (No Degree) - Communications

University of Louisville

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Melissa Burroughs