Melissa Butler
Jacksonville,NC
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
18
18
years of professional experience
Work History
Sales Associate
Cato Fashions
Jacksonville, NC
10.2015 - 08.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Customer Service Specialist
Marine Federal Credit Union, Western Blvd
Jacksonville, NC
07.2013 - 10.2015
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website and resolving complaints.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Followed up with customers after transactions to ensure satisfaction levels were met.
Co-Store Manager
Cato Fashions
Jacksonville, NC
05.2000 - 07.2013
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Monitored inventory levels and restocked shelves as needed.
- Trained new employees on proper cash handling techniques and customer service skills.
- Provided excellent customer service by addressing inquiries, resolving complaints, and demonstrating product features.
- Oversaw daily operations including opening and closing duties, scheduling shifts, assigning tasks to team members.
- Managed daily banking activities including deposits, withdrawals, transfers.
- Resolved technical problems related to equipment or software used throughout the store.
Education
High School Diploma -
Dixon High School
Holly Ridge, NC05.2000
Skills
- Upselling
- Inventory Control
- Customer Needs Assessment
- Sales Development
- Product Sales
- Outgoing Personality
- Customer Service
References
References available upon request.
Timeline
Sales Associate
Cato Fashions
10.2015 - 08.2018
Customer Service Specialist
Marine Federal Credit Union, Western Blvd
07.2013 - 10.2015
Co-Store Manager
Cato Fashions
05.2000 - 07.2013
High School Diploma -
Dixon High School
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