Melissa Butz
Ocala
Summary
Compassionate and detail-oriented Patient Care Technician with experience in monitoring vital signs and providing daily living assistance. Skilled in critical thinking and effective communication, ready to contribute to improved patient outcomes and satisfaction in a healthcare setting.
Overview
10
10
years of professional experience
Work History
CNA
Palm Garden of Ocala
Ocala, FL
06.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of patient environments, adhering to hygiene protocols.
- Documented patient care accurately in electronic health records for seamless communication.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Patient Care Technician
The Villages Hospital
The Villages, FL
05.2019 - 11.2019
- Assisted patients with daily living activities, enhancing overall patient comfort and satisfaction.
- Maintained cleanliness and organization of patient care areas to promote a safe environment.
- Documented patient information accurately in electronic health records for improved data management.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Patient Care Technician
Munroe Hospital
Ocala, FL
01.2018 - 05.2018
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Collaborated with healthcare team to ensure continuity of care and effective patient communication.
- Provided support during medical procedures, ensuring adherence to safety protocols and procedures.
- Educated patients on post-treatment care, fostering better recovery outcomes and compliance.
Receptionist
Cabrera Tax Associates
Ocala, FL
11.2016 - 05.2017
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Coordinated communication between clients and tax professionals, facilitating smooth information exchange.
- Maintained organized filing system for client documents, enhancing retrieval efficiency.
- Assisted in preparing client correspondence and documentation for tax filings, ensuring accuracy.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
CNA
Ocala Health and Rehab
Ocala, FL
02.2016 - 07.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Sales Associate
Dollar General
Weirsdale, FL
10.2015 - 01.2016
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Operated cash register accurately, processing transactions efficiently for high customer satisfaction.
- Stocked shelves with merchandise, optimizing product placement to drive sales.
- Collaborated with team members to meet daily operational goals and improve workflow efficiency.
- Analyzed inventory levels regularly to ensure adequate stock availability and minimize shortages.
Education
Certificate -
CTAE
Ocala, FLHigh School Diploma -
Lake Weir High School
Ocala, FL06-2014
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Basic life support
- Feeding assistance
- Compassionate communication
- Emotional support
- Complex Problem-solving
- Problem-solving
- Multitasking and organization
- Critical thinking
- Active listening
- Flexibility and adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CNA
Palm Garden of Ocala
06.2025 - Current
Patient Care Technician
The Villages Hospital
05.2019 - 11.2019
Patient Care Technician
Munroe Hospital
01.2018 - 05.2018
Receptionist
Cabrera Tax Associates
11.2016 - 05.2017
CNA
Ocala Health and Rehab
02.2016 - 07.2016
Sales Associate
Dollar General
10.2015 - 01.2016
Certificate -
CTAE
High School Diploma -
Lake Weir High School