Melissa Cabral
Schaumburg,IL
Overview
8
8
years of professional experience
1
1
Certification
Work History
Probationary Police Officer
Palatine Police Department
Palatine, IL
12.2022 - 08.2023
- Observed and recorded details of criminal events according to departmental protocol.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Documented observations and actions by radioing information and completing reports.
Client Service Associate
Lincoln Financial - The Next Level Planning Group
Chicago , IL
06.2020 - 11.2022
- Implemented financial planning recommendations.
- Distributed information on accounts, insurance plans and diverse funds.
- Handled financial tracking, billing and administrative functions.
- Wrote accurate orders to manage transfers, verified transactions and maintained thorough records.
- Collaborated with financial team to define and modify best practices, document procedures and address business objectives.
- Enforced compliance with state and federal regulations, statutes and company policies.
Senior Business Development Associate
Lyft
Chicago, IL
06.2017 - 01.2020
- Supported driver acquisition strategies responsible for recruiting and onboarding of over 10,000 drivers.
- Provided administrative support 100+ salespeople across the Midwest.
- Developed workflow improvements reducing administrative friction and streamlining applicant onboarding.
- Supported development and execution of program repositioning increasing qualified lead generation by over 50%.
Brand Ambassador
Mercedes-Benz of Chicago
Chicago, IL
11.2015 - 01.2017
- Showcased Mercedes-Benz vehicle features and took customers on test drives in local area.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Education
Bachelor of Arts - Psychology
The Chicago School of Professional Psychology
Chicago, IL12.2019
Skills
- Microsoft Office Suite
- Full-Stack Web Development
- Proficient in customer account software
- Customer service management expertise
- Project development and lifecycle
Certification
- Northwestern University (2019) - Full-Stack Web Development with high-level proficiency in the following programs: Java, JavaScript, SQL, C#, and Python, expertise with HTML and CSS.
- Certified Police Officer, Suburban Law Enforcement - 2023
Timeline
Probationary Police Officer
Palatine Police Department
12.2022 - 08.2023
Client Service Associate
Lincoln Financial - The Next Level Planning Group
06.2020 - 11.2022
Senior Business Development Associate
Lyft
06.2017 - 01.2020
Brand Ambassador
Mercedes-Benz of Chicago
11.2015 - 01.2017
Bachelor of Arts - Psychology
The Chicago School of Professional Psychology
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