Melissa Cain
Hope Mills,USA
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Airman (Basic Military Training - BMT)
United States Air Force
San Antonio, USA
12.2024 - 02.2025
- Demonstrating adaptability, resilience, and teamwork
- Developed leadership, time management, and problem-solving skills under high-pressure conditions
- Adhered to strict protocols, maintaining discipline and physical readiness
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
Mental Health Technician
Triangle Springs
Raleigh, USA
06.2024 - 11.2024
- Provided direct psychiatric care to patients in an inpatient mental health facility
- Monitored patient behavior, documented progress, and ensured adherence to treatment plans
- Assisted in crisis intervention, implementing de-escalation techniques to maintain a safe environment
- Collaborated with a multidisciplinary team to optimize patient care strategies
Caregiver
Home Instead
Raleigh, USA
04.2024 - 06.2024
- Assisted clients with daily living activities, personal hygiene, and mobility support
- Ensured medication compliance, monitored vital signs, and reported health concerns
- Maintained a safe and clean environment, reducing health risks for clients
- Provided emotional support and companionship, improving client quality of life
Mental Health Technician
Holly Hills Hospital
Raleigh, USA
12.2023 - 04.2024
- Conducted patient intakes, assessments, and crisis interventions, enhancing treatment efficiency
- Provided one-on-one patient support, assisting with coping strategies and emotional regulation
- Maintained accurate and detailed patient records, ensuring compliance with mental health protocols
- Collaborated with therapists, nurses, and social workers to improve patient outcomes
Mental Health Specialist
Cape Fear Valley Medical Center
Fayetteville, USA
03.2023 - 10.2023
- Assisted clients in navigating healthcare and social services, ensuring access to essential care
- Conducted case management and client assessments to develop personalized intervention plans
- Led community outreach initiatives, expanding mental health support networks
- Maintained confidentiality and adhered to HIPAA guidelines while handling sensitive client information
Behavioral Health Associate
Children's of Alabama
Birmingham, USA
07.2022 - 12.2022
- Monitored and assisted pediatric psychiatric patients with daily routines and treatment activities
- Applied de-escalation techniques, ensuring a secure and therapeutic environment
- Collaborated with treatment teams in developing individualized care plans for patients
- Conducted scheduled safety checks, documenting observations with 100% accuracy
Nanny
Burke Family
Paterson, USA
03.2012 - 11.2014
- Provided childcare and educational support, ensuring a safe and engaging home environment
- Assisted with daily routines, including meals, transportation, and schoolwork
- Managed household responsibilities, maintaining a structured and organized schedule
Education
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas
Las Vegas, NV05.2022
Bachelor of Arts - Anthropology
University of Nevada, Las Vegas
Las Vegas, NV05.2022
Bachelor of Arts - Liberal Arts and General Studies
College of Southern Nevada
Las Vegas, NV05.2022
Associate of Applied Science - Criminal Justice
Columbus State Community College
OH12.2020
Skills
- Case assessments
- Medical chart documentation
- ADL support
- Referral management
- Healthcare
- Patient education
- Discharge planning
- Care oversight
- Patient & family support
- Vital sign monitoring
- Workflow coordination
- Policy adherence
Certification
- CPR
- First Aid
- Nonviolent Crisis Intervention
- Security Clearance: Secret
Timeline
Airman (Basic Military Training - BMT)
United States Air Force
12.2024 - 02.2025
Mental Health Technician
Triangle Springs
06.2024 - 11.2024
Caregiver
Home Instead
04.2024 - 06.2024
Mental Health Technician
Holly Hills Hospital
12.2023 - 04.2024
Mental Health Specialist
Cape Fear Valley Medical Center
03.2023 - 10.2023
Behavioral Health Associate
Children's of Alabama
07.2022 - 12.2022
Nanny
Burke Family
03.2012 - 11.2014
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas
Bachelor of Arts - Anthropology
University of Nevada, Las Vegas
Bachelor of Arts - Liberal Arts and General Studies
College of Southern Nevada
Associate of Applied Science - Criminal Justice
Columbus State Community College