MELISSA CAIN
Sauquoit,NY
Summary
Detail-oriented administrative and compliance professional with over 15 years of experience in customer service, records management, billing, and regulatory operations. Expertise in managing high-volume, deadline-driven workloads while ensuring accuracy and confidentiality. Recognized for strong communication skills, effective problem-solving abilities, and a commitment to enhancing workflow efficiency. A proactive approach to supporting organizational goals and improving operational processes has consistently contributed to team success.
Overview
16
16
years of professional experience
Work History
DMV Analyst
Utica National Insurance Group
New Hartford, NY
01.2023 - Current
- Manage multi-state motor vehicle transactions in compliance with DMV regulations and internal procedures.
- Process error and suspension notices; assign, track, and resolve work within mandated deadlines.
- Maintain and update state Manual Policies; submit required filings to appropriate DMV offices.
- Utilize Lexis to monitor error reports and maintain detailed daily production logs.
Guidance / Attendance Secretary
Sauquoit Valley Central School
Sauquoit, NY
01.2018 - 01.2023
- Provided administrative support to guidance counselors and school leadership.
- Maintained accurate student attendance, grading, and scheduling records.
- Prepared schedules, attendance reports, grade summaries, and end-of-term documentation.
- Managed confidential student records and served as a primary contact for attendance inquiries.
Billing / Accounts Receivable Specialist
Slocum Dickson Medical Group
New Hartford, NY
01.2010 - 01.2018
- Processed medical charges, payments, and account reconciliations.
- Managed Workers’ Compensation and No-Fault claims from submission through resolution.
- Applied ICD-9 and ICD-10 knowledge to ensure accurate claim processing and pricing.
- Resolved billing issues with patients, insurance carriers, and provider offices.
Education
High School Diploma -
Sauquoit Valley Central School
Sauquoit, NY06-1997
Skills
- Systems: Microsoft Office, Google Workspace, Epic Medical System, Lexis Nexis, SchoolTool
- Knowledge: Medical Terminology, ICD-9/10, HCPCS, Compliance, Records Management
- Core Strengths: Customer Service
- Claims Processing
- Billing & AR
- Confidentiality
- Workflow Coordination
- Problem-Solving
- Team Leadership
Timeline
DMV Analyst
Utica National Insurance Group
01.2023 - Current
Guidance / Attendance Secretary
Sauquoit Valley Central School
01.2018 - 01.2023
Billing / Accounts Receivable Specialist
Slocum Dickson Medical Group
01.2010 - 01.2018
High School Diploma -
Sauquoit Valley Central School