Melissa Campbell-Miller
Saint Albans,NY
Summary
Seeking employment in a field where my education, skills and experience will be utilized.
Results-driven Sales Manager known for exceptional productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel in negotiation, communication, and leadership, utilizing these soft skills to drive team success and exceed sales goals.
Overview
15
15
years of professional experience
Work History
Sales Manager
Carters Oshkosh
New Hyde Park, New York
01.2022 - Current
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Created and presented monthly reports to management on sales performance.
- Identified and developed new markets for products or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Managed daily operations of sales department, including supervision of staff members.
Store Lead/ Assistant Manager
The Children's Place
New Hyde Park, NY
10.2019 - 10.2021
- Train Associate, monitor compliance for operational standards
- Execute floor sets according to the company standards
- Driving exceptional shopping experience for our customers
- Addressing all customers issues and complaints in an efficient manner
- Represent the company in a professional manner
- Create and manage scheduling to maximize Staffing while leveraging payroll.
Department supervisor
Babies r us
Westbury, NY
03.2017 - 04.2018
- Conduct training for all department associates
- Perform Daily walk of department
- Promote store sales and daily goals
- Maintain company standards of excellence
- Knowledgeable on products features and benefits
- Exceed in customer services skills, communication and leadership.
Human Resources Supervisor
Toys r us/Babies r us
Norwalk, CT
07.2015 - 03.2017
- Assist in work Scheduling, Meetings and Employee Events
- Assist in Hiring, Training New Hires
- Process payroll, Maintain personal Employees files
- Implement policies and complaints according to company standards
- Deliver excellence in customer Services.
- Maintained personnel files in compliance with applicable laws and company policy.
- Assisted with the development of compensation packages for new hires.
- Monitored workplace safety standards to ensure compliance with OSHA regulations.
- Reviewed resumes received from potential candidates before referring them forward.
- Performed background checks on applicants prior to hiring decisions being made.
- Oversaw employee relations issues such as grievances and disciplinary actions.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
Sales Supervisor/Replenishment-Merchandising
Kohl’s Department Store
Fairfield, CT
05.2010 - 07.2015
- Greeted and assisted customers with product selection
- Manage merchandise and fixtures on the selling floor or between the selling floor and stockrooms
- Processed cash and credit sales transactions
- Processed returns according to company policy
- Handle all customer concerns in a courteous and polite manner.
- Coordinated with other departments to ensure smooth workflow.
- Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
- Managed sales personnel, setting performance goals and strategies for attaining objectives.
Sales Associate/ Cashier
JCPenney Clothing Store
Trumbull, CT
10.2009 - 12.2009
- Assisted customers with clothes selection and fitting
- Processed cash and credit sales transactions
- Processed returns according to company policy
- Restocked and organized sales department as needed.
Education
Patient Care Associate Diploma Certified Nurse Aide CertifiedFirst Aid /CPR Certified - Nursing Education
Connecticut Training Center
06.2011
High school Diploma - Fashion Technology/ Merchandising & Entrepreneurship
Bullard Havens Technical High School
05.2010
Skills
- Performance Management
- KPI Tracking
- Sales team training
- Sales Reporting
- Sales operations
- Microsoft, excel
- Marketing
- Operations Management
- Business Administration
- Budget Control
- Schedule Preparation
- Staff Training and Development
- Sales management
Timeline
Sales Manager
Carters Oshkosh
01.2022 - Current
Store Lead/ Assistant Manager
The Children's Place
10.2019 - 10.2021
Department supervisor
Babies r us
03.2017 - 04.2018
Human Resources Supervisor
Toys r us/Babies r us
07.2015 - 03.2017
Sales Supervisor/Replenishment-Merchandising
Kohl’s Department Store
05.2010 - 07.2015
Sales Associate/ Cashier
JCPenney Clothing Store
10.2009 - 12.2009
Patient Care Associate Diploma Certified Nurse Aide CertifiedFirst Aid /CPR Certified - Nursing Education
Connecticut Training Center
High school Diploma - Fashion Technology/ Merchandising & Entrepreneurship
Bullard Havens Technical High School