Melissa Carda
Lakeville,MN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Representative
Farmers Insurance Group
05.2023 - Current
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Maintained accurate and up-to-date records of claim information for future reference.
- Developed and implemented strategies to improve claim processes.
- Verified client information by analyzing existing evidence on file.
Agency Owner
Farmers Insurance Group
02.2022 - 06.2023
- Own and operate my own insurance agency in Lakeville, Minnesota
- Licensed in Property and casualty, life, and health
- Provide services and coverages for people located in the state of Minnesota and Wisconsin.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Promotions Representative
Mystic Lake Casino
09.2017 - 03.2022
- Responsible for planning and promoting different promotions and events at Mystic Lake Casino
- Maintain over 10-15 events at a given time for all VIP and Casino Marketing needs
- Work directly with outside vendors in the planning and décor process for all upcoming events
- Responsible for ensuring our top VIP Players are provided with an experience each time they step on property
- Actively call and engage with other departments to meet faster events and quick deadlines
- Request all marketing needs for each event, update our website, request signage for around the inside of the casino, and work closely with our vendors to ensure flow of events to include in load in and out.
Sales Representative
Plantscape, Inc.
04.2015 - 09.2017
- Engage with clients daily in understanding their projects and identify a solution that will fit their needs and their budget
- Maintain over 450+ companies and establish relationships to ensure future business in a competitive market
- Regularly contact local businesses, both established and new to promote artificial and living plants to add to their spaces
- Prospect new clients locally in order to provide service and products to new accounts
- Responsible for 2.5 million in sales in the last 24 months
- Actively call and engage with customers and faculty to meet quick deadlines
- Search out decision makers within companies utilizing online tools including Linkedin.
Ship Serviceman
United States Navy
09.2008 - 06.2013
- Served as administration for 60+ personnel to include filing all paperwork, keeping track of current qualifications, maintaining morale, and creating new projects
- Created reports and presented recommendations to improve operations
- Implemented plans to optimize staff in support of organizational goals for our division
- Responsible for updating, maintaining, and collecting money from Officer's for mess room bills.
Education
Associate of Arts -
Inver Hills Community College
01.2014
General educational development -
Lakeville Senior High School
01.2006
Skills
- Military
- Microsoft Programs: Word, Excel, Outlook, Powerpoint
- Photoshop
- PayPal
- Google Analytics
- Dropbox
- GoDaddy
- Funnel and website builders
- Social Media: Facebook, Instagram, Snapchat, LinkedIn
- Proofreading
- Administrative and Clerical Work
- Marketing
- Project Management
- Event Planning
- Research
- Office Management
- Cold Calling
- Quick Books
- Conflict Resolution
- Interpersonal Communication
- Decision-Making
- Coverage Determination
- Policy Knowledge
- File Management
- Time Management
Certification
- Property and Casualty
- Life and Health
Timeline
Claims Representative
Farmers Insurance Group
05.2023 - Current
Agency Owner
Farmers Insurance Group
02.2022 - 06.2023
Promotions Representative
Mystic Lake Casino
09.2017 - 03.2022
Sales Representative
Plantscape, Inc.
04.2015 - 09.2017
Ship Serviceman
United States Navy
09.2008 - 06.2013
Associate of Arts -
Inver Hills Community College
General educational development -
Lakeville Senior High School
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