Melissa Carpenter

• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
• Directed patients to exam rooms, fielded questions, performed EKG's, INR's, Holter Monitor placement, obtained client medical history, medication information, symptoms, allergies and prepared for physician examination
• Documented vital signs and health history for patients in clinic
• Sanitized, restocked, and organized exam rooms and medical equipment
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
• Performed medical records management, including filing, organizing and scanning documents
• Oriented and trained new staff on proper procedures and policies

• Collaborated with healthcare team to maintain quality patient care
• Monitored patients heart rhythms and functions through cardiac monitoring strips
• Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist
• Trained and supervised new cardiac monitor technicians on best practices and safety measures
• Closely monitored patient condition during tests and alerted cardiac nurse if patients cardiac rhythm changed or conditioned worsened
• Maintained accurate and detailed records of patient information and treatments

• Processed policies
• Trained for Account Manager
• Trained new employees

• 4-40 CCSR Certified Customer Service Representative License
• Managed and maintained commercial insurance accounts
• Invoiced new, renewal and installment billing
• Certificates, Evidences and Summaries of Insurance

• Transcribed doctors orders, ordered all patients tests, labs, and medications
• Trained to recognize cardiac arrhythmias, monitored cardiac acute patients
• Successfully dealt with family members, doctors, nurses and other hospital staff
• Answered multiple lines telephone, answered patients call lights
• Maintained patients charts

• Call Center representative involved in billing, repair services and scheduling
• Handled customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Answered constant flow of customer calls promptly to avoid on-hold wait times
• Composed and followed up on letters to collection agencies

Honors *"Above and Beyond" Certificate of Achievement in Customer Service, 2000

*"Achieving Extraordinary Customer Relations" recognition from AchieveGlobal

• Transcribed doctors' orders, ordered all patients tests, labs and medications
• Trained to recognize cardiac arrhythmias, monitored cardiac acute patients
• Successfully dealt with family members, doctors, nurses and other hospital staff
• Answered multiple lines telephone, answered patients call lights
• Maintained patients charts