Melissa Carroll
Adult Peer Support Specialist
Owingsville,KY
Summary
Experienced with peer support strategies, focusing on empowering individuals through shared experiences and mutual support. Utilizes strong communication skills and empathy to build trust and foster recovery. Knowledge of mental health resources and community networking to provide comprehensive support.
Work History
Sales Representative
Pearl
08.2024 - 11.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Line Lead
KDMK
01.2022 - 08.2024
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
Store manager
Dollar General
02.2020 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Peer Mentor
Women's Healing Place
08.2017 - 12.2019
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
- Provided guidance to peers on academic and personal matters, promoting overall wellbeing.
Manager
Small Town Cafe
11.2014 - 12.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
GED -
01.2005 - 02.2005
02.2012 - 03.2014
Certification
- APSS- Adult Peer Support Specialist
Timeline
Sales Representative - Pearl
08.2024 - 11.2024
Line Lead - KDMK
01.2022 - 08.2024
Store manager - Dollar General
02.2020 - 08.2022
Peer Mentor - Women's Healing Place
08.2017 - 12.2019
Manager - Small Town Cafe
11.2014 - 12.2017
Marysville Community And Technical College - ,
02.2012 - 03.2014
Menifee Adult Education - GED,
01.2005 - 02.2005