MELISSA CASTILLO
Miami,USA
Summary
Registered Behavior Technician with experience at Bett-er Support and Services, skilled in developing tailored behavior intervention plans and fostering social skills in children. Bilingual and adept at customer relations, I excel in providing support and enhancing patient wellness through effective communication and innovative strategies.
Passionate professional with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Bett-er Support and Services
Miami, FL
01.2025 - Current
- Developed and implemented behavior intervention plans based on individualized needs.
- Developed basic strategies to promote patient safety, wellness and independence.
- Facilitated social skills groups for children with Autism Spectrum Disorders.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
Front Desk Receptionist
Orthotics Center Inc
Miami, FL
01.2022 - 01.2025
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Return Processing Associate
Zara
Houston, TX
03.2021 - 03.2022
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
Community Hours
Miami Dade College Kendall campus
Miami, FL
03.2019 - 04.2020
- Provided positive reinforcement to encourage appropriate behavior among children.
- Assisted children in development of social, communication and problem-solving skills.
Cashier
Hobby Lobby
Miami, FL
02.2019 - 03.2020
- Maintained current knowledge of store promotions to highlight sales to customers.
Cashier
McDonald's
Miami, FL
01.2017 - 02.2019
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Associate of Arts - Physical Therapy
Miami Dade College
Miami, FL09.2022
High School Diploma -
Miami Senior High School
Miami, FL04.2018
Bachelor of Arts - Psychology
Florida International University
Miami, FLSkills
- Appointment confirmation
- Bilingual
- Patient
- Good at dealing with customers
- Fast learning
- Good ability with computers
- Data collection
- Behavior intervention
- Crisis management
- Social skills training
- Positive reinforcement
- Communication skills
- Activity schedules
- Treatment implementation
- Token economy systems
Certification
- Registered Behavior Technician Certificate
- First Aid/CPR
- APD - Health Insurance Portability and Accountability Act (HIPAA) Basic
- DCF Civil Rights Employment Basics
- Indicators of Child Abuse and Neglect Microlearning
- DCF Security Awareness Basics Training
- Zero Tolerance Course
- APD Direct Care Core Competencies Course
- OSHA Review
Languages
- English
- Spanish
Timeline
Registered Behavior Technician
Bett-er Support and Services
01.2025 - Current
Front Desk Receptionist
Orthotics Center Inc
01.2022 - 01.2025
Return Processing Associate
Zara
03.2021 - 03.2022
Community Hours
Miami Dade College Kendall campus
03.2019 - 04.2020
Cashier
Hobby Lobby
02.2019 - 03.2020
Cashier
McDonald's
01.2017 - 02.2019
Associate of Arts - Physical Therapy
Miami Dade College
High School Diploma -
Miami Senior High School
Bachelor of Arts - Psychology
Florida International University