Melissa Castro

Receptionist / Office Support | Oct 2025 – Present

• Answer calls, greet customers, and schedule service appointments
• Process payments and keep records organized
• Order parts and communicate with vendors
• Support daily operations and help keep workflow running smoothly
• Assist in coordinating staff tasks and making sure daily responsibilities are completed
• Take on a leadership role in supporting organization, communication, and shop operations
• Build strong relationships with customers by listening to concerns and helping resolve issues

• Processed applications for Food Stamps and Medicaid
• Reviewed and verified client information such as income, identification, and residency
• Communicated with clients, employers, and agencies to gather needed information
• Ensured case details were accurate and up to date
• Worked across multiple systems and devices in a fast-paced environment

• Conducted home visits and annual assessments to identify and address family needs
• Connected families to community resources and services through direct engagement
• Facilitated health screenings and coordinated referrals for additional services
• Helped enroll children into the program and supported recruitment efforts
• Supported office tasks such as attendance tracking and parent communication

• Supervised family visits, ensuring safe interactions and documented observations
• Ensured visits followed guidelines and maintained safety standards.
• Collaborated with caseworkers to address concerns and provide timely updates

Coordinated and confirmed family appointments to facilitate consistent engagement