Melissa Chaffee
Manager
Madison,AL
Summary
Dynamic Area Manager with expertise in operational oversight, staff training, and compliance monitoring. Proven track record of enhancing customer service and driving performance across multiple locations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Area Manager
SUBWAY®Restaurants
Haleyville, AL
10.2014 - Current
- Directed daily operations across multiple locations, ensuring compliance with brand standards and operational excellence.
- Designed and executed training programs to elevate staff performance and improve customer service quality across all restaurants.
- Conducted analysis of sales data to identify trends aimed at optimizing inventory management and reducing waste.
- Developed strategic marketing initiatives that increased local brand visibility and drove foot traffic to stores.
- Fostered a culture of teamwork by mentoring managers, enhancing leadership skills throughout the organization.
- Conducted regular audits of restaurant performance, identifying areas for improvement and implementing corrective actions.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Supervised various locations, enforcing high-quality standards of operation.
Store Manager
Walgreens
Madison, AL
06.2002 - 10.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new stores.
Education
High School Diploma -
Falkville High School
FalkvilleAssociate of Arts - Business
Calhoun Community College
Tanner, ALSkills
- Operational oversight
- Compliance monitoring
- Employee scheduling
- Recruitment and hiring
- Staff training and development
- Supply chain management
- Profit maximization
- Territory management
- Customer service
- Team leadership
Certification
- Certified Servsafe Instructor and Proctor
Timeline
Area Manager
SUBWAY®Restaurants
10.2014 - Current
Store Manager
Walgreens
06.2002 - 10.2014
High School Diploma -
Falkville High School
Associate of Arts - Business
Calhoun Community College