Summary
Overview
Work History
Education
Skills
Websites
Timeline
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MELISSA CHAFKAR

Summerland Key,Florida

Summary

Accomplished Spa Consultant with a proven track record of enhancing operational efficiency and profitability for prestigious clients. Expert in multi-location management and staff development, achieving over 38% profitability in key projects. Skilled in SOP development and marketing strategies, consistently delivering 5-star customer service and exceeding revenue goals.

Overview

24
24
years of professional experience

Work History

Spa Consultant

Self-Employed
San Diego, CA
03.2018 - Current
  • Partnered with resorts and spas (e.g., Salishan Resort, Prana Spa) to improve operational flow, develop wellness programs, and implement feasibility studies.
  • Delivered educational training to over 500 management and staff members, optimizing service delivery and guest satisfaction.
  • Directed design/redesign projects for facilities, including budgeting, menu selection, and brand alignment.

Director of Spa

The Ritz-Carlton
Portland, OR
04.2023 - 10.2024
  • Created and implemented operational frameworks, SOPs, and service standards
  • Achieved profitability of 38.6% and maintained Top 10 rankings company-wide post-opening
  • Designed a treatment menu integrating local culture and global wellness trends
  • Recruited and trained a world-class spa team, fostering a culture of service excellence

CEO & Founder

Mantra ’The Art of Spa’ & Prana Spa
San Diego, CA
01.2013 - 02.2018
  • Directed strategic planning, team development, and brand growth, resulting in strong profitability
  • Partnered with vendors to secure favorable terms and establish long-term relationships
  • Maintained compliance with legal and ethical business practices

Regional Operations Manager

WTS International
San Diego, CA
03.2009 - 10.2012
  • Oversaw operations for nine luxury spas, achieving consistent NOI increases of 10% annually
  • Executed marketing strategies tailored to individual locations, leading to exceptional results
  • Recognized for maintaining 5-Star service delivery and ranked #1 out of 36 locations for two years

Regional Manager

Equinox Fitness Clubs & Spas
Los Angeles, CA
02.2007 - 09.2008
  • Increased revenues by $279K and profitability by 17% within six months
  • Designed a four-phase training program for 756 employees
  • Worked directly with senior leadership to expand spa operations nationally

National Director of Spa Operations & Training

Noble House Hotels & Resorts
Bellevue, WA
02.2005 - 01.2007
  • Increased annual revenues by $1.9M across nine luxury spas
  • Maintained profit margins exceeding 30%, significantly outperforming industry benchmarks
  • Successfully developed and implemented business plans tailored to individual spa locations

General Manager

Kinara Spa
Los Angeles, CA
01.2003 - 02.2005
  • Led retail and service teams to exceed financial goals
  • Established B2B relationships to enhance the spa’s market presence

Spa Director

Paradise Point Resort & Spa, Noble House Hotels & Resorts
San Diego, CA
04.2001 - 01.2003
  • Consistently increased annual sales by 20%, exceeding $1M in revenue
  • Wrote and implemented all operational policies and SOPs

Education

Holistic Health Practitioner -

Dahan Institute of Massage Therapy

Licensed Massage Therapist -

Healing Hands School of Holistic Health
Laguna Beach, CA

Skills

  • Staff Development
  • Multi-Location Management
  • Brand Building
  • Budgeting
  • Profitability Analysis
  • KPI Establishment
  • SOP Development
  • Project Management
  • Marketing Strategies
  • 5-Star Customer Service
  • Vendor Relations
  • Wellness Programming
  • Proficient in multiple spa software programs

Timeline

Director of Spa

The Ritz-Carlton
04.2023 - 10.2024

Spa Consultant

Self-Employed
03.2018 - Current

CEO & Founder

Mantra ’The Art of Spa’ & Prana Spa
01.2013 - 02.2018

Regional Operations Manager

WTS International
03.2009 - 10.2012

Regional Manager

Equinox Fitness Clubs & Spas
02.2007 - 09.2008

National Director of Spa Operations & Training

Noble House Hotels & Resorts
02.2005 - 01.2007

General Manager

Kinara Spa
01.2003 - 02.2005

Spa Director

Paradise Point Resort & Spa, Noble House Hotels & Resorts
04.2001 - 01.2003

Holistic Health Practitioner -

Dahan Institute of Massage Therapy

Licensed Massage Therapist -

Healing Hands School of Holistic Health

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MELISSA CHAFKAR