Melissa Cherry
Flight Attendant
Washington,DC
Summary
Experienced Flight Attendant bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with a vast knowledge of computers and programs. High energy and always up for the challenge of learning something new. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
20
20
years of professional experience
Work History
Flight Attendant
American Airlines
Washington, DC
03.2013 - Current
- Complete extensive safety inspections prior to take off and landing in keeping with company practices and FAA regulations
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Implement safety procedures and verification of safety measures in conjunction with cabin and crew members, per- forming security sweeps intermittently throughout the flight
- Immense ability to work under tight time constraints to assure service on flights of short duration and quick turnaround of flights and on-time departures
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
PBS Trainer/ FOI Specialist
American Airlines
Washington, DC
01.2017 - 02.2019
- As a Flight Attendant Computer Bidding Specialist I was tasked with helping flight Attendants with their signal operating certificate changes that were soon to come for American Airlines and UsAirways flight attendants.
- Developed and implemented updating training programs for 25,000 flight attendants.
- This included working in the crew rooms assisting Flight Attendants with changes ROTA, PBS, Reserve and TTS to name a few.
- As a PBS trainer I got the privilege of going to each base within the company to education the Flight Attendants on the new computer bidding system
- PBS training included training via Power Point as well as hands on assistance on their personal computers.
Server/Staff Trainer
The Corner Social
Harlem, NY
06.2011 - 02.2013
- Cultivated warm relationships with regular customers.
- Maintained knowledge of unique food menu and extensive beer and wine list
- Always maintain friendly calm demeanor in a high volume atmosphere
- Trained new staff members with POS systems and Open Table.
- Recruited and trained new waitstaff personal, providing rapid onboarding processes to integrate additional team members quickly.
Bar Manager
Mansion
Virginia Beach, VA
05.2006 - 06.2010
- Responsible for delegating shifts and workstations
- Maintained an extensive knowledge of liquors, beers and wines
- Closed out cash register and prepared cashier report at close of business.
- Assisted in hiring and training new staff members.
- Maximized customer service by training staff, overseeing operations and resolving issues.
Dance Instructor
Golden Slippers
Virginia Beach, VA
01.2007 - 01.2010
- Worked in dance development and promotion, encouraging and enabling people, especially children, to become involved in dance and to understand and appreciate it
- Choreographed new combinations and routines for 200 students on a weekly basis
- Generated new ways to present material to keep students interested and involved
- Responsible for teaching demanding classes to over one hundred students on weekly bases.
- Offered one-on-one instruction to students by appointment.
Education
Associates - Advertising
The Art Institute
Virginia Beach, VA2010
Skills
- Active Listening
- Team Leadership
- Skilled in Mediation
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Service and Assistance
- Guest Satisfaction
- Creative Solutions
Timeline
PBS Trainer/ FOI Specialist
American Airlines
01.2017 - 02.2019
Flight Attendant
American Airlines
03.2013 - Current
Server/Staff Trainer
The Corner Social
06.2011 - 02.2013
Dance Instructor
Golden Slippers
01.2007 - 01.2010
Bar Manager
Mansion
05.2006 - 06.2010
Associates - Advertising
The Art Institute
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