Summary
Overview
Work History
Education
Skills
References:
Certification
Timeline
Generic

MELISSA CHERRY

Tampa,FL

Summary

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Universal Banker II

Synovus Bank
06.2019 - 09.2023
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Generated reports and analysis of customer data to identify trends and potential business opportunities.
  • Processed customer applications and approved loans in accordance with bank policy.

Server

Fox's Pizza Den
03.2016 - 05.2019
  • Take orders, run food, seat customers, and bust my own tables.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Sole-proprietor

Golden Isles Gaming
04.2013 - 04.2015
  • Managed employees
  • Ran a successful Ebay store with over 10,000 positive feedback.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Optimized team hiring, training, and performance.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Demonstrated product presentations to prospective customers to showcase features, benefits and value.

Education

Bachelor of Science - Psychology

College of Coastal Georgia
Brunswick, GA

Diploma -

Glynn Academy High School
05.2007

Skills

  • Customer service experience
  • Strong work-ethic
  • Leadership skills
  • Experienced with basic computer skills
  • Qualifying Customers
  • Analytical Thinking
  • High Net Worth Individuals Marketing
  • Security Controls
  • Retention Strategies

References:

Casey Willette: Retail Market Manager at Synovus Bank, 978-888-1541

Natalie Padilla: Branch Service Supervisor at Synovus Bank 407-967-3491

Certification

  • Florida Notary, Commission expires - June 14, 2025

Timeline

Universal Banker II

Synovus Bank
06.2019 - 09.2023

Server

Fox's Pizza Den
03.2016 - 05.2019

Sole-proprietor

Golden Isles Gaming
04.2013 - 04.2015

Bachelor of Science - Psychology

College of Coastal Georgia

Diploma -

Glynn Academy High School

Similar Profiles

CREATE PROFILE
MELISSA CHERRY