Job Search Status
Open to workDesired start date: Immediately
Open To Work
Melissa Chicas
Houston,TX
Work Preference
Summary
Administrative operations professional with experience in public transportation coordination, university student services, hospitality operations, scheduling, documentation, and cross-functional communication. Skilled at organizing information, managing high-volume requests, maintaining accurate records, supporting internal teams, and solving logistical problems in fast-paced environments. Bilingual in English and Spanish, with a background in psychology and hands-on experience using Microsoft Office, Google Workspace, Outlook, Canva, Notion, Zoom, Shopify, Etsy Seller tools, Amazon Seller tools, and AI productivity platforms.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Sales Associate
Berkeley Executives
01.2015
- EARLY CAREER EXPERIENCE
Host
BB Italia, Berg Hospitality Group
01.2025 - Current
- Coordinate guest flow, seating organization, waitlist management, and front-of-house communication in a fast-paced hospitality environment.
- Support daily operations by anticipating guest and team needs, managing timing, and helping maintain smooth service flow.
- Communicate professionally with guests, servers, managers, and support staff to resolve concerns and maintain operational efficiency.
- Apply organization, emotional intelligence, and attention to detail to support a polished guest experience and efficient daily operations.
E-Commerce Product Creator / Online Business Projects
Independent Projects
01.2023 - Current
- Created and organized digital and physical product concepts for online marketplaces, including Amazon, Etsy, and Shopify.
- Built and customized website content, product listings, branding materials, and customer-facing business pages.
- Used Canva, Shopify, Etsy Seller tools, Amazon Seller tools, Google Workspace, and AI productivity tools to support product creation, content organization, and business planning.
- Developed experience with online store setup, product positioning, visual branding, digital organization, and independent project management.
- Researched product descriptions, keywords, pricing structures, and online sales presentation strategies to improve customer-facing product pages.
- ENTREPRENEURIAL & DIGITAL PROJECTS
Reservationist
Fort Bend County Public Transportation
01.2022 - 01.2025
- Coordinated public transportation reservations, scheduling requests, and travel bookings while maintaining accuracy in a high-volume service environment.
- Acted as a liaison between clients, internal staff, and operations leadership to resolve scheduling concerns, service questions, and transportation-related issues.
- Exercised sound judgment while following established policies, procedures, and departmental guidelines.
- Maintained professionalism, patience, and discretion while handling sensitive client needs, time-sensitive requests, and confidential information.
- Organized booking information, updated records, and supported daily transportation operations through accurate communication and documentation.
- Managed competing priorities while ensuring requests were handled efficiently and in alignment with operational standards.
Host
Olive Garden
01.2020 - 01.2022
- Managed guest seating, waitlists, and front-of-house coordination in a high-volume restaurant environment.
- Supported dining room operations through communication with servers, managers, and guests.
- Helped maintain efficient guest flow, reduce confusion during peak periods, and create a welcoming service experience.
- Used empathy, organization, and problem-solving skills to assist guests and support team operations.
International Student Department Support Specialist
University of Colorado Colorado Springs
01.2017 - 01.2020
- Supported international students navigating visa-related processes, academic systems, campus resources, and cultural adjustment.
- Provided administrative and technical support to help students understand policies, documentation requirements, and university procedures.
- Assisted with organizing student information, responding to inquiries, and guiding students through complex institutional processes.
- Communicated with students from diverse cultural backgrounds using patience, clarity, and professionalism.
- Helped create a supportive student experience by combining administrative accuracy, empathy, and problem-solving skills.
- Maintained awareness of sensitive student needs while supporting compliance-focused administrative processes.
Cashier
AMC Movie Theater
01.2016 - 01.2017
- EARLY CAREER EXPERIENCE
Cashier
Burger King
01.2013 - 01.2015
- EARLY CAREER EXPERIENCE
Education
Bachelor’s Degree - General Psychology
University of Colorado Colorado Springs
Colorado Springs, CO01-2020
Associate of Arts -
Berkeley City College
Berkeley, CA01-2015
High School Diploma - undefined
Hercules High School
Hercules, CA01-2012
Skills
- Operations Coordination
- Administrative Support
- Scheduling & Reservations
- Documentation Management
- Records Management
- Calendar Coordination
- Data Entry
- Workflow Organization
- Internal Communication
- Cross-functional Collaboration
- Process Compliance
- Confidential Information Handling
- Problem Solving
- Digital Organization
- Bilingual English/Spanish Communication
- Microsoft Office
- Google Docs
- Google Sheets
- Outlook
- Canva
- Notion
- Zoom
- ChatGPT
- Shopify
- Etsy Seller Tools
- Amazon Seller Tools
- Digital File Organization
- Online Store Setup
- Document Creation
- Spreadsheet Tracking
Certification
- American Sign Language Interpreter Certificate
- English as a Second Language Certification
- Sociology Implementation Certification
LANGUAGES
Spanish — Native
English — Fluent
American Sign Language — Conversational / Out of Practice
Timeline
Host
BB Italia, Berg Hospitality Group
01.2025 - Current
E-Commerce Product Creator / Online Business Projects
Independent Projects
01.2023 - Current
Reservationist
Fort Bend County Public Transportation
01.2022 - 01.2025
Host
Olive Garden
01.2020 - 01.2022
International Student Department Support Specialist
University of Colorado Colorado Springs
01.2017 - 01.2020
Cashier
AMC Movie Theater
01.2016 - 01.2017
Sales Associate
Berkeley Executives
01.2015
Cashier
Burger King
01.2013 - 01.2015
High School Diploma - undefined
Hercules High School
Bachelor’s Degree - General Psychology
University of Colorado Colorado Springs
Associate of Arts -
Berkeley City College