Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Esther Giacalone

Charlotte,NC

Summary

Results-driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Proven success in building customer relationships, increasing sales revenue, and contributing to positive team dynamics.

Overview

4
4
years of professional experience

Work History

Sales Associate

House of Clouds
Charlotte, NC
09.2025 - Current
  • Greeted customers, providing exceptional service that fostered a welcoming shopping environment.
  • Assisted customers in locating specific products and provided informed product advice to enhance their shopping experience.
  • Educated customers on product features, benefits, and promotions to enhance purchasing decisions.
  • Processed sales transactions accurately, ensuring a smooth and efficient checkout process.
  • Handled inquiries and resolved complaints effectively and professionally.
  • Performed cashier duties including accepting payments, issuing receipts, and counting change.
  • Maintained organized merchandise displays to optimize customer shopping experience.

Hostess

Baku Restaurant
Charlotte, NC
03.2023 - 09.2025
  • Welcomed guests as first point of contact, delivering professional service that contributed to positive dining experiences.
  • Coordinated with servers and management to streamline seating flow, increasing table turnover and enhancing guest experience.
  • Managed reservations, waitlists, and guest seating in high-traffic restaurant, ensuring efficient guest flow and satisfaction.

Shift Lead

Island Fin Poke
Charlotte, NC
07.2022 - 02.2023
  • Trained new employees on customer service protocols and operational procedures, fostering a knowledgeable team.
  • Resolved operational challenges and customer issues, maintaining high service quality and customer satisfaction.
  • Coordinated staff responsibilities to streamline daily operations and elevate service standards.
  • Monitored inventory levels and assisted with financial reconciliation, including cash handling.

Education

BBA - Business Administration And Management

University of North Carolina At Charlotte
Charlotte, NC
05-2027

Real Estate Licensing - Real Estate

North Carolina
Charlotte, NC
09-2026

Associate Degree - Business, Finance, Economics, Statistics

Central Piedmont Community College
Charlotte, NC
05-2025

High School Diploma -

West Mecklenburg High School
Charlotte, NC
06-2021

Skills

  • Customer service
  • Sales analytics
  • Operations coordination
  • Microsoft Excel, Word, and PowerPoint
  • Time management
  • Problem solving
  • Effective communication
  • Client leadership

LANGUAGES

English – Native/Fluent, Korean – Native/Fluent, French – Elementary Proficiency

Timeline

Sales Associate

House of Clouds
09.2025 - Current

Hostess

Baku Restaurant
03.2023 - 09.2025

Shift Lead

Island Fin Poke
07.2022 - 02.2023

BBA - Business Administration And Management

University of North Carolina At Charlotte

Real Estate Licensing - Real Estate

North Carolina

Associate Degree - Business, Finance, Economics, Statistics

Central Piedmont Community College

High School Diploma -

West Mecklenburg High School
Esther Giacalone