Melissa Cintron

Responsible for the design, build, testing, validation, maintenance and ongoing support of Healthy Planet platform application.

• Consults with customers to understand workflows, processes, data collection, report details and other technical issues associated with application software as they relate to system design and build decisions that support the debarment's function and goals
• Provide ongoing communication with users, managers, corporate directors and vendors to assure support and current initiatives
• Identify opportunity for process/system improvements by adopting new Epic functionality
• Work with application end users to identify and correct issues in a timely and professional manner
• Attend team meetings to discuss team and project related activities, work tasks, and issues
• Research to develop, configure and modify moderate to high complexity "break fix" solutions in Epic
• Lead team meetings

Responsible for on-boarding Emory Healthcare Network (EHN) members into the Emory Health
Information Exchange (HIE). Serve as project manager to lead project connections with Cerner,
member practices and preferred EHN Vendors to ensure project scope is met and authenticate flow of
data between Cerner and EMR vendors is correct per CCDAs guidelines. Maximize the effectiveness of
Quickbase to provide visibility across dashboards, reports and tables of operations for the
organization.
• Manage new project go-lives for standard and whitelisting connections
• Plan and schedule project timelines
• Serve as the primary contact for all EHN members project communications
• Ensure project statements and objectives are clearly defined
• Provide support for clients with HL7 Object Identifier (OID) Registry
• Review HIE Toolkit with new and existing EHN members
• Maintain key data in POPI quickbase for 250 + HIE connections
• Designed and develop reportable fields, reports and quickbase Dashboard charts
• Provide HIE data validation for MPI and CEP Millennium 2020 and 2021 system upgrades
• Onboard live HIE connections into HealtheIntent
• HIE and HealtheCare support on call after hours
• Monitor OE Manager and Olympus applications during on call hours

Responsible for application system analysis, development and technical activities for system clinical applications. Manage and maintain all whitepapers and implementations of new or revised applications and programs. Produce new reports and dashboards using reporting tools, applications and queries for clinical and revenue cycle applications. Successfully implemented the Real Time bi-directional interface between GRITS (Georgia Immunization Registry) and NextGen Electronic Health Records systems.
• Introduced objectives, policies, and procedures for department to formalize and implement the mission, vision, and values of Emory Healthcare.
• Addresses individual staff performance problems as needed
• Build, update and maintain all clinical applications, programs, screens and databases as appropriate
• Generate and build reports and queries for leadership and staff
• Manage Enterprise Remote scanning license server (OCR)
• Perform modifications and enhancements on existing reports based on evolving business requirements
• Validate and analyze reports to ensure accuracy and quality
• Keep abreast of innovations in technology and financial practices, and produce recommendations of new systems and solutions
• Responsible for implementation of feedback mechanism to ensure appropriate levels of security, reliability, quality and clinical user satisfaction are maintained.
• Ensure all system changes are tested and sign off is obtained from the user department
• Provide support during Physicians Group merge transition while maintaining quality of service.