Patrice Davis

Documented system processes and user guides for improved clarity and accessibility.

• Configured and supported interfaces for migrating application builds using Data Courier.
• Developed and managed Epic environment strategy, focusing on data migration methods and schedules.
• Enhanced change control processes to incorporate Epic components and builds.
• Established sign-off procedures for Release Authorizations from Epic.
• Participated in change control, upgrade planning, and maintenance committees.
• Designed data migration strategies while managing large-scale data loads.
• Reviewing, triaging, and resolving day-to-day interface errors, including coordinating with technical teams, application teams, and third-party system representatives as necessary

• Documented business analysis deliverables, including requirements and workflow diagrams.
• Led projects encompassing integrated testing, system enhancements, upgrades, and optimization.
• Provided on-call support to address urgent system issues.
• Mentored Epic Analysts in build processes, and data migration error resolution.
• Developed dashboards to visualize key performance indicators for stakeholders.
• Applied Software Development Life Cycle (SDLC) methodologies throughout project lifecycles.

• Optimized PM systems to enhance efficiency of billing workflows.
• Coordinated bi-directional lab interfaces with vendors for client integration.
• Managed HIPAA compliance across multiple EMR applications for physician practices.
• Served as liaison between physician practices and IS department, documenting problem resolutions.
• Provided recommendations and alternatives for development and support initiatives.
• Supported EMR utilization for various physician specialties and practices.
• Facilitated change management processes to improve operational effectiveness.
• Ensured seamless communication between stakeholders to address system needs.

• Designed, built, tested, and validated clinical and revenue applications with ongoing support.
• Provided optimization training for providers on order sets, preference lists, and workflows.
• Collaborated with clinical staff to develop EMR workflows for various specialty groups.
• Oversaw change management processes and conducted integrated testing for new implementations.
• Troubleshot reported issues while identifying system enhancement opportunities.
• Engaged in interdisciplinary workgroups to achieve team objectives effectively.
• Worked flexible hours to provide on-call support during evenings and weekends.
• Created and updated provider records in EPIC, ensuring accuracy of credentials.

• Centralized scheduling operations and trained staff of 20 in registration and scheduling processes.
• Delivered daily staff productivity reports to management for performance tracking.
• Managed accuracy reports for medical schedulers, ensuring compliance with standards.
• Troubleshot MCKESSON scheduling software and HBOC STAR Navigator for optimal functionality.
• Executed software upgrades and provided end-user training to enhance system usage.
• Updated scheduling software and templates for radiology procedures and clinic requests.
• Facilitated communication between physician’s office and radiology for authorizations and pre-certifications.