Melissa Clark
Colquitt,GA
Summary
Detail-oriented retail professional skilled in problem-solving and operational efficiency. Successfully managed daily store functions, inventory control, and staff training to create a positive shopping experience and achieve sales targets.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Goodwill Inc
Bristol Tn
11.2023 - 11.2025
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and store policies.
- Monitored inventory levels and coordinated restocking efforts for optimal sales support.
- Implemented visual merchandising strategies to enhance product presentation and attract customers.
- Collaborated with team members to achieve sales goals and improve operational efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Store Manager
Goodwill Inc
Bristol VA
09.2022 - 11.2023
- Oversaw daily operations, ensuring optimal inventory management and store presentation.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced customer service and operational efficiency.
- Managed financial transactions, maintaining accurate records of sales and donations.
- Conducted regular performance evaluations to support staff development and accountability.
- Analyzed sales trends to inform merchandising strategies and inventory decisions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
Goodwill Inc
Bristol VA
08.2020 - 09.2022
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service standards and store policies.
- Monitored inventory levels and coordinated restocking efforts for optimal sales support.
- Collaborated with team members to achieve sales goals and improve operational efficiency.
- Conducted regular audits of merchandise to maintain quality standards and compliance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
3rd Key Management
Goodwill Inc
Bristol VA
07.2021 - 08.2022
- Supervised daily store operations, ensuring optimal customer service and adherence to policies.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Led team meetings to communicate goals, updates, and best practices for operational excellence.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
- Oversaw inventory audits to verify accuracy of stock levels and identify discrepancies for timely resolution.
- Boosted team morale by promoting a positive work environment and fostering open communication.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
Goodwill Inc
Bristol VA
11.2018 - 07.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and issues promptly.
- Maintained accurate cash drawer through regular reconciliations and audits.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Assisted customers by answering questions and fulfilling requests.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Education
High School Diploma -
Escambia High School
Pensacola, FL1981
Skills
- Problem-solving
- Customer service
- Customer experience
- Retail operations
- Customer relations
- Store opening and closing
- Attention to detail
- Staff supervision
- Store operations
- POS systems
- Work Planning and Prioritization
- Goals and performance
Timeline
Assistant Store Manager
Goodwill Inc
11.2023 - 11.2025
Store Manager
Goodwill Inc
09.2022 - 11.2023
3rd Key Management
Goodwill Inc
07.2021 - 08.2022
Assistant Store Manager
Goodwill Inc
08.2020 - 09.2022
Retail Sales Associate
Goodwill Inc
11.2018 - 07.2021
High School Diploma -
Escambia High School