MELISSA CLARKE
DR.Amy Batterman
Brooklyn,USA
12
years of professional experience
Office Manager overseeing billing, scheduling, payroll, and staff supervision in a high-volume medical department. Improves office flow through hiring, onboarding, training, and workflow updates that support service quality and team productivity. Supports healthcare operations with billing and coding, confidential records management, and Certified Phlebotomy Technician training.
Work History
Medical Receptionist
2 Months- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Maintained electronic health record systems, enhancing data accuracy and accessibility for clinical staff.
- Coordinated insurance verification processes, ensuring accurate billing and claims submission.
- Trained new staff on office procedures, fostering a collaborative team environment.
- Streamlined front desk operations, improving overall patient experience and satisfaction ratings.
- Implemented patient follow-up protocols, increasing appointment adherence rates significantly.
OFFICE MANAGER
4 Years 4 Months- Manage daily office operations, including billing, scheduling, payroll, and staff oversight for a high-volume medical department.
- Conducted hiring, onboarding, and training processes for new team members to enhance integration and performance.
- Conduct hiring, onboarding, and training processes for new team members to ensure seamless integration and performance.
- Enhanced team productivity and service quality through performance reviews, workflow updates, and staff development programs.
- Serve as liaison between leadership and staff, promoting open communication and swift issue resolution.
- Maintain confidentiality of sensitive data, including personnel files and patient billing records.
- Monitored office supply levels and managed procurement and inventory control to support operational efficiency.
MEMBER SERVICES SUPERVISOR
6 Years 7 Months- Supervised front-line customer service team, handling escalated member issues and ensuring positive customer experiences.
- Implemented training programs that enhanced service delivery and contributed to increased sales.
- Developed staff schedules and managed time-off requests to ensure adequate coverage during peak hours.
- Fostered supportive and structured work environment, leading to improved team morale and reduced staff turnover.
Education
CERTIFIED PHLEBOTOMY TECHNICIAN
ASSOCIATE OF ARTS - Liberal Studies
Skills
Office & Staff Management
Phlebotomy & Medical Procedures
Hiring & Onboarding
Payroll & Scheduling
Billing & Coding (Medical)
Supply Chain & Inventory Management
Conflict Resolution
Team Leadership & Development
Confidential Records Management
Timeline
Medical Receptionist
DR.Amy Batterman
06.2026 - CurrentRead More
OFFICE MANAGER
Maimonides Medical Center
03.2021 - 07.2025Read More
MEMBER SERVICES SUPERVISOR
BJ's Wholesale
08.2014 - 03.2021Read More
Medgar Evers College - CUNY
ASSOCIATE OF ARTS from Liberal Studies
Read More
TIA
CERTIFIED PHLEBOTOMY TECHNICIAN
Read More
LICENSE
CERTIFIED PHLEBOTOMY TECHNICIAN-NHA