Rachel Terry
Toms River,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Hackensack Meridian Health
11.2023 - Current
- Managed patient check-in and check-out processes efficiently, enhancing overall clinic flow.
- Scheduled appointments and coordinated physician calendars to optimize daily operations.
- Maintained accurate medical records and ensured compliance with HIPAA regulations.
- Communicated effectively with patients regarding insurance verification and billing inquiries.
- Implemented electronic health record systems, increasing data accuracy and access speed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Residential Manager
Pennreach
05.2022 - 12.2023
- Coordinated community events to foster resident interaction and strengthen neighborhood ties.
- Analyzed resident feedback to identify improvement areas and enhance service quality.
- Collaborated with external vendors for timely repairs and service delivery, ensuring compliance with regulations.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
- Increased resident participation in activities by creating diverse programming tailored to individual interests and abilities.
- Fostered a positive work environment by consistently recognizing staff achievements and offering constructive feedback as needed.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
Residential Manager
New Jersey Institute for Disabilities
02.2023 - 10.2023
- Managed daily operations and resident relations to ensure high satisfaction and community engagement.
- Developed and implemented maintenance schedules to enhance property upkeep and safety standards.
- Oversaw financial budgeting and reporting to optimize resource allocation and operational efficiency.
- Trained new staff on best practices for resident services and emergency procedures.
- Led team meetings to discuss operational challenges, fostering a culture of open communication and continuous improvement.
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Enhanced communication with residents'' families through regular updates and open lines of communication.
- Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
- Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
Direct Support Professional/Assistant Manager
The Arc Of Ocean County Chapter
10.2013 - 02.2026
- Provided individualized support to clients with disabilities, enhancing daily living skills and independence.
- Developed and implemented personalized care plans in collaboration with multidisciplinary teams.
- Assisted clients in community integration by facilitating participation in social and recreational activities.
- Monitored client progress, documenting observations to ensure adherence to care protocols and goals.
- Trained new staff on best practices for client engagement and support strategies.
- Advocated for client needs within community resources, enhancing access to services and opportunities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Education
Bachelor of Arts - Strategic Communications
Pennsylvania State University
University Park, PA12-2025
Minor - Mass Media
Pennsylvania State University
University Park, PA12-2025
Associate of Arts - Communications
Brookdale Community College
Lincroft, NJ05-2019
High School Diploma -
Neptune High School
Neptune,NJ06-2011
Skills
- Office administration
- Microsoft office
- Documentation
- Critical thinking
- Data entry
- Organization and time management
- Staff leadership
- Employee scheduling
- Client support
- Conflict resolution
- Multitasking and organization
- Team collaboration
- Relationship building
- Effective communication
- Training and mentoring
- Employee supervision
- Document management
- Policy and procedure development
- Staff scheduling
Timeline
Medical Receptionist
Hackensack Meridian Health
11.2023 - Current
Residential Manager
New Jersey Institute for Disabilities
02.2023 - 10.2023
Residential Manager
Pennreach
05.2022 - 12.2023
Direct Support Professional/Assistant Manager
The Arc Of Ocean County Chapter
10.2013 - 02.2026
Bachelor of Arts - Strategic Communications
Pennsylvania State University
Minor - Mass Media
Pennsylvania State University
Associate of Arts - Communications
Brookdale Community College
High School Diploma -
Neptune High School