Melissa Claunch
Administrative Receptionist
HENDERSONVILLE,TN
Summary
Detail-oriented administrative professional with a strong background in visitor relations, booking management, and team support. Recognized for accurate recordkeeping, dependable follow-through, and strong communication across customers, staff, and management to create a positive, efficient workplace.
Overview
6
6
years of professional experience
Work History
Doggy Daycare Receptionist / Attendant
Bark Public House
09.2024 - Current
- Managed reservations using booking system with detailed accuracy.
- Assisted with onboarding new clients and securing paperwork completion.
- Efficiently managed phone calls, emails, texts and walk-in clients by resolving basic inquiries.
- Demonstrated strong multitasking abilities while managing numerous tasks in a fast-paced environment.
- Handled customer concerns calmly, escalating issues to management when needed.
- Trained new reception staff on greeting standards and reservation procedures.
- Greeted visitors and customers professionally and provided friendly, knowledgeable assistance, increasing customer trust and loyalty.
- Maintained strong communication between customers, management and staff, contributing to a positive work environment and experience.
Administrative Assistant
Cigna-Healthspring
03.2008 - 05.2012
- Served as first point of contact for vendors and guests, ensuring a positive first and ongoing impression by maintaining a welcoming office environment.
- Enhanced caller satisfaction through warm and professional greetings, assisting with basic inquiries.
- Provided comprehensive administrative support to management and 5 departments by managing schedules and meetings, coordinating travel arrangements and departmental events.
- Prepared reports, presentations, and meeting materials using Microsoft Office and internal systems.
- Maintained accurate records, filing systems, and document processes for administrative operations.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Maintained inventory of office supplies and placed orders, ensuring no shortages.
Education
No Degree - Human Services
Volunteer State Community College
Gallatin, TN 05.2001 -
Skills
Visitor and customer relations
Administrative support
Office management
Telephone skills
Multitasking and prioritization
Attention to detail
Timeline
Doggy Daycare Receptionist / Attendant
Bark Public House
09.2024 - Current
Administrative Assistant
Cigna-Healthspring
03.2008 - 05.2012
No Degree - Human Services
Volunteer State Community College
05.2001 -