Melissa Clayton
Carmel,IN
Summary
Knowledgeable Kitchen Manager with solid background in managing bistro operations. Successfully led teams to improve customer satisfaction and streamline service processes. Proven ability to manage inventory efficiently and implement staff training programs.
Overview
13
13
years of professional experience
Work History
Bistro Manager
NorthRidge Gracious Retirement
Fishers, IN
12.2023 - Current
- Oversaw daily operations of bistro, ensuring high standards of food quality and service.
- Managed staff scheduling and training, fostering a collaborative team environment.
- Collaborated with culinary team to develop seasonal menu offerings based on resident preferences.
- Implemented inventory control procedures to minimize waste and optimize supply management.
- Bake and prepare all pastries and breakfast foods for Bistro.
- Food prep for kitchen and Culinary Chefs.
- Enforced health and safety regulations, maintaining compliance with local health codes.
- Coordinated special events and activities, increasing community engagement among residents.
- Balanced competing priorities effectively to ensure the smooth operation of all aspects of the bistro, from guest services to kitchen efficiency.
Housekeeper/Server
Northridge Gracious Retirement Living
Fishers, IN
12.2023 - Current
- Maintained a spotless environment for residents through diligent daily housekeeping tasks.
- Verified cleanliness and organization of storage areas and carts.
- Collaborated with housekeeping staff to streamline task completion and enhance team efficiency.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Managed multiple tables simultaneously, ensuring high service quality and resident satisfaction.
- Served food and beverages promptly with focused attention to resident needs.
- Maintained clean, organized dining area to promote enjoyable resident experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied residents.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintain a professional and friendly relationship with residents in order to sustain and grow resident occupancy.
Lead Baker, Owner
Busy Moms Can Bake
Noblesville, IN
06.2013 - Current
- Adapted to new tools and technology in cake decoration, enhancing skills with industry advancements and trends.
- Created and maintained websites to enhance online presence and improve customer engagement.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Managed phone inquiries and resolved order conflicts, ensuring customer satisfaction and smooth operations.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Communicated design specifications and delivery timelines clearly, fostering customer trust and satisfaction.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Website design and management.
Education
High School - General Studies
Cypress High School
Cypress, CA06-2001
Skills
- Menu development
- Food safety compliance
- Labor cost management
- Computer Software (Outlook, Photoshop, Adobe, Powerpoint, etc)
- Team Development
- Inventory management
- Time management
- Computer Software (Outlook, Photoshop, Adobe, Powerpoint, etc)
- Computer literacy
- Presenting Leadership
- Communication skills
Timeline
Bistro Manager
NorthRidge Gracious Retirement
12.2023 - Current
Housekeeper/Server
Northridge Gracious Retirement Living
12.2023 - Current
Lead Baker, Owner
Busy Moms Can Bake
06.2013 - Current
High School - General Studies
Cypress High School