Melissa Clemenhagen RN MSN
Meridian,ID
Summary
Compassionate Registered Nurse accustomed to treating diverse patient needs while managing dynamic conditions. Offering excellent clinical knowledge and judgment combined with strong documentation, vitals monitoring and problem-solving abilities. Well-versed in managing emergent cases with grace and efficiency. Highly organized Case Manager with 12 years of experience as Registered Nurse. Offering a proven history of successfully advocating for patients and working with the Interdisciplinary Team. Passionate about delivering quality care and facilitating efficient healthcare coordination.
Overview
11
11
years of professional experience
Work History
Registered Nurse Case Manager
Strive Healthcare
Meridian, ID
08.2023 - Current
- Assessed, planned, implemented and evaluated individualized nursing care plans for each patient.
- Developed relationships with patients to ensure they received the highest quality of care.
- Collaborated with physicians, social workers, dietitians, and other healthcare professionals to coordinate care for patients.
- Monitored patient progress through regular follow-up appointments via telephone & telehealth.
- Created detailed documentation of patient health history including lab results, treatments and medications prescribed.
- Maintained accurate records of all patient interactions according to established protocols.
- Participated in team meetings to discuss treatment options for complex cases.
- Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
- Implemented interventions based on evidence-based practice guidelines while working collaboratively with interdisciplinary teams.
- Promoted continuity of care by advocating for patients within the healthcare system.
- Utilized critical thinking skills when assessing new information or changes in a patient's condition.
- Managed caseloads involving multiple chronic illnesses across various settings such as hospitals, long-term care facilities or private homes.
- Identified potential risks related to medication use or inadequate follow up care after discharge from the hospital.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Modified patient care plans as indicated by patients' responses and conditions.
Registered Nurse
Treasure Valley Hospice
Nampa, Idaho
05.2021 - Current
- Guided patients' loved ones and caregivers in tasks such as pain management, wound care, and medication dosing.
- Listened to patients and loved ones, offering emotional support to help with end-of-life transition
- Utilized effective interpersonal, writing, and active listening skills to build and cultivate positive relationships with patients, caregivers, and the interdisciplinary team.
- Participated in Interdisciplinary Team Meetings and advocated for patient/family needs.
Population Health Engagement Specialist
Capital BlueCross
Remote, ID
04.2022 - 08.2023
- Answered phone calls and responded to questions and concerns.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Engaged in conversation with members to understand needs, collect information and submit referrals for Care Management.
Registered Nurse Reviewer Sr
State Of Idaho: BLTC/Medicaid
05.2021 - 08.2023
- Used assessment skills to obtain health information from participants to determine eligibility of Medicaid Services, including the Aged & Disabled Waiver and Personal Care Services for adults and Personal Care Services and Private Duty Nursing for pediatrics.
- Used effective communication skills to complete assessment of Activities of Daily Living, Instrumental Activities of daily living, and Psychosocial status of pediatric and adult participants.
Peritoneal Dialysis Registered Nurse Level 2
Davita Inc.
Meridian, ID
10.2015 - 05.2021
- Precepted and supported Level 1 PD Nurses and Patient Care Technicians in local and remote locations. Proficient in all Peritoneal Dialysis RN Level 2 roles and responsibilities.
- Functioned independently and as part of the interdisciplinary team to provide patient centered care to PD patients in the outpatient setting. Utilized a variety of tools to provide individualized care with an emphasis on education, illness prevention, and patient autonomy.
- Ensured organizational stability and improved patient satisfaction/outcomes by participating in the Quality Improvement Process. Monitored trends, developed Improvement Plans, and reported successes and opportunities for improvement to the Medical Director of the Organization and the interdisciplinary team in monthly QI meetings. Facilitated and lead weekly IDT meetings to meet patient's short term and long term goals.
Hemodialysis Registered Nurse
Davita Inc.
Meridian, ID
04.2014 - 07.2017
- Collaborated with the Nephrologist, Clinical Care Coordinator, Facility Administrator, Patient Care Technicians, Registered Dietician, and Social Worker to provide safe and effective Hemodialysis treatments within the chronic outpatient setting.
- Followed Policy and Procedure to achieve a culture of safety within the HD unit. Supervised Patient Care Technicians to ensure P&P was followed, HD TXs were administered according to MD orders.
- Provided interventions, coaching/education, and feedback for deviation from P&P or MD orders.
- Completed adverse occurrence reports for near misses, sentinel events, and deviations from MD orders to facilitate a culture of safety and improve outcomes.
- Assessed patients prior to HD treatment, throughout therapy, and after completion.
- Administered medications, monitored for medication response, reported adverse occurrences to the Nephrologist and implemented orders, and documented all responses and interventions.
- Completed the Plan of Care and documented interventions for assigned patients upon admission, every 90 days, annually, and as needed for change in patient status.
- Completed transition of care activities and home medication reconciliation per CMS guidelines.
Hemodialysis Registered Nurse
Davita Inc.
Twin Falls, ID
10.2012 - 04.2014
- Initiated HD treatments, monitored patients, and administrated medications per MD order.
- Collaborated with MD for any occurrences outside of orders and followed further instruction.
- Implemented orders and documented appropriately.
Acute Dialysis Registered Nurse
Davita Inc.
Twin Falls, ID
10.2012 - 04.2014
- Provided care to chronic and acute patients within the hospital setting, to include Hemodialysis, Peritoneal Dialysis, and Continuous Renal Replacement Therapy.
- Collaborated with the hospital staff, Nephrologist, outpatient in-center dialysis unit, home program including PD & HHD to provide excellent patient centered care.
- Completed patient and family education to support autonomy and informed decision making regarding ESRD complications and treatment.
Education
Master of Science - Nursing Leadership And Management
Western Governors University
Salt Lake City, UT03.2021
Bachelor of Science - Registered Nurse
Lewis Clark State College
Lewiston, ID12.2011
Skills
- Staff Development and Precepting
- Patient admission, discharge, and monitoring patient throughout time of care
- Strong Assessment, Diagnosis, Prevention, Intervention, and Evaluation skills
- Monitoring of vital signs at baseline and pre/post medication administration
- Ability to work independently or as part of a team
- Strong communication skills with IDT including MD, Patient/Family, RD, SW, Management and PCTs
- Triaging patient concerns via on-call service, telephone, in-person,and secure messaging
- Working knowledge of NCQA guidelines for Case Management
Licences & Certifications
RN Idaho License # 43435 EXP 08/31/2025
RN Oregon License # 201707196RN EXP 09/28/2024
RN Nevada License # 815050 EXP 09/28/2024
References
Kristina Bogle Registered Nurse, Team Lead (208)515-1110
Heidi Oldenburg Registered Nurse (208)319-6017
Michelle Montgomery Registered Dietician (208)308-5665
Lindee Elmore Licensed Social Worker (208)880-5306
Custom
Case Manager Certification Course 2024
Timeline
Registered Nurse Case Manager
Strive Healthcare
08.2023 - Current
Population Health Engagement Specialist
Capital BlueCross
04.2022 - 08.2023
Registered Nurse
Treasure Valley Hospice
05.2021 - Current
Registered Nurse Reviewer Sr
State Of Idaho: BLTC/Medicaid
05.2021 - 08.2023
Peritoneal Dialysis Registered Nurse Level 2
Davita Inc.
10.2015 - 05.2021
Hemodialysis Registered Nurse
Davita Inc.
04.2014 - 07.2017
Hemodialysis Registered Nurse
Davita Inc.
10.2012 - 04.2014
Acute Dialysis Registered Nurse
Davita Inc.
10.2012 - 04.2014
Master of Science - Nursing Leadership And Management
Western Governors University
Bachelor of Science - Registered Nurse
Lewis Clark State College
Similar Profiles
Quintesha GarrettQuintesha Garrett
Private Duty LVN at Strive HealthcarePrivate Duty LVN at Strive Healthcare
Christine KeckChristine Keck
Occupational Therapy Assistant at Strive HealthcareOccupational Therapy Assistant at Strive Healthcare
Kingsley OkechukwuKingsley Okechukwu
Concierge and Customer Service Supervisor at Strive Services Group - Strive Facility ManagementConcierge and Customer Service Supervisor at Strive Services Group - Strive Facility Management