Melissa Clevenger
Private Duty Care
Ozark,MO
29
years of professional experience
Detail-oriented Registered Medical Assistant experienced in patient care coordination and HIPAA compliance. Enhanced patient experiences and streamlined processes through strong communication skills and attention to detail. Focused on delivering improved patient outcomes and operational efficiency.
Work History
Registered Medical Assistant
7 Years 3 Months- Assisted healthcare providers with examinations, documenting patient histories and vital signs accurately.
- Coordinated patient appointments, optimizing scheduling practices to enhance efficiency.
- Educated patient on treatment plans and medication instructions, fostering complianceeeeeeee.
- Managed health records, maintaining accuracy and confidentiality of sensitive information.
- Streamlined inventory management processes for medical supplies, reducing waste and ensuring availability.
- Called pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Administered patient care and assisted with daily living activities, ensuring comfort and safety.
Chronic Case Management
10 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Coordinated enrollment processes to enhance patient engagement.
- Supported the development and implementation of retention strategies to minimize attrition throughout the lifecycle of the Medicare Program.
- Developed patient education materials to support treatment adherence and health literacy.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Performed medical records management, including filing, organizing and scanning documents.
- Reviewed and verified patient information for accuracy to minimize claim rejections.
- Collaborated with healthcare providers to obtain necessary documentation for accurate claim submissions.
Registered Medical Assistant
6 Months- Documented patient histories and vital signs accurately in electronic health records for continuity of care.
- Assisted healthcare providers by preparing examination rooms and ensuring necessary supplies were available.
- Coordinated scheduling of appointments and managed patient flow to optimize operational efficiency.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assisting Instructor
5 Years 8 Months- Developed and implemented comprehensive medical assisting curriculum aligned with industry standards.
- Facilitated hands-on training sessions to enhance student proficiency in clinical skills and procedures.
- Evaluated student performance through assessments, providing constructive feedback to improve competencies.
- Mentored aspiring medical assistants, fostering a supportive learning environment and encouraging professional growth.
- Contributed to program accreditation efforts by maintaining accurate documentation of lesson plans, evaluations, and assignments.
- Increased student retention by providing consistent support, mentorship, and tutoring services.
- Facilitated open lines of communication between students, faculty, and administration to address concerns or issues promptly.
- Mentored new instructors on best teaching practices and strategies for engaging Medical Assisting students effectively.
- Evaluated student performance through regular assessments, providing constructive feedback for improvement.
- Fostered an inclusive learning environment that accommodated diverse learning styles and needs of students.
- Evaluated students' competencies through written assignments and examinations.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
Registered Medical Assistant
2 Years- Administered medications and vaccines according to physician orders and established protocols.
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Assisted in patient assessment by collecting vital signs and medical histories accurately.
- Implemented electronic health record systems, improving data accuracy and retrieval efficiency.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient spirometry.
- Called and faxed pharmacies to submit prescriptions and refills.
RMA and Receptionist
4 Years 8 Months- Managed multi-line phone system to direct patient calls efficiently.
- Scheduled appointments and coordinated with medical staff for optimal patient flow.
- Processed insurance verification and maintained accurate patient records.
- Assisted patients in completing forms, enhancing overall customer service experience.
- Implemented electronic health record system, improving data retrieval speed and accuracy.
- Oversaw front desk operations, ensuring compliance with healthcare regulations and policies.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Handled cash transactions and maintained sales and payment records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Certificate of Medical Assisting - Medical Assisting
Skills
Medical terminology
Immunization administration
HIPAA compliance
Laboratory specimen collection
Patient scheduling
Minor surgical assistance
Electronic health records
Clinical documentation
Vital sign monitoring
Insurance verification
Patient care coordination
First aid and CPR
Timeline
Registered Medical Assistant
Private Duty Care
03.2019 - 06.2026Read More
Chronic Case Management
OCH-Evergreen Clinic
05.2018 - 03.2019Read More
Registered Medical Assistant
Cabot Medical Care
10.2017 - 04.2018Read More
Medical Assisting Instructor
Heritage College
06.2010 - 02.2016Read More
Registered Medical Assistant
Saline Heart Group, PA
01.2008 - 01.2010Read More
RMA and Receptionist
Hardberger Eye Center
08.1997 - 04.2002Read More
Eton Technical Institute
Certificate of Medical Assisting from Medical Assisting
Read More