Melissa Cline
Sunbury,Ohio
Summary
Passion for assisting those during the End of Life to live life to the fullest and not just “exist”. Passion to assist family members and patients to see the “beauty” in traveling the Journey into his/her next life.
Self-motivated Administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
20
20
years of professional experience
Work History
Hospice Administrator
Summit Hospice and Home Care
03.2022 - Current
- Manage all aspects of the hospice care program including staffing, financial management, interaction with patients and families, community relations, and regulatory compliance.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Generated reports to suggest corrective actions and process improvements.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Conducted regular reviews of operations and identified areas for improvement.
Director of Nursing
The Inn at Walnut Trail
06.2021 - 03.2022
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
Clinical Manager/DON
Summit Hospice And Home Care
01.2019 - 06.2021
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Handled job duties for staff members which were unavailable or out of office.
Clinical Manager
The Grand of Dublin
06.2018 - 01.2019
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Oversaw overall operation of nursing services and patient care.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
RN Cardiac Intermediate Unit, Grant Medical Center
09.2016 - 06.2018
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Reminiscence Coordinator
RN• Sunrise of Dublin
07.2015 - 09.2016
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Implemented successful memory care program through professionalism, quality of care, medical teaching and patient satisfaction.
LPN Clinical Coordinator
Charlotte Stephenson Manor
12.2003 - 03.2015
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Built strong relationships with patients and families for optimized care satisfaction.
- Organized systems for tracking patient records to improve ease of retrieval.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Set up educational programs for clinical staff to enhance skills and knowledge.
Education
Bachelor of Science - Nursing
Lourdes University
05.2015
LPN - Nursing
Toledo School of Practical Nursing
Toledo, OH10.2003
Skills
- Employee, patient and family education
- Recruitment Support
- Program Administration and Evaluation
- Relationship Development
- Business Development
- Maintaining budget
- Communication
- Collaboration with vendors and facilities
- Leadership and engagement with diverse teams
- Home Health
- Provide quality care
Timeline
Hospice Administrator
Summit Hospice and Home Care
03.2022 - Current
Director of Nursing
The Inn at Walnut Trail
06.2021 - 03.2022
Clinical Manager/DON
Summit Hospice And Home Care
01.2019 - 06.2021
Clinical Manager
The Grand of Dublin
06.2018 - 01.2019
RN Cardiac Intermediate Unit, Grant Medical Center
09.2016 - 06.2018
Reminiscence Coordinator
RN• Sunrise of Dublin
07.2015 - 09.2016
LPN Clinical Coordinator
Charlotte Stephenson Manor
12.2003 - 03.2015
Bachelor of Science - Nursing
Lourdes University
LPN - Nursing
Toledo School of Practical Nursing
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