Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Colburn

Clermont,FL

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.

Overview

8
8
years of professional experience

Work History

Case Manager

Lutheran Services Florida
Clermont, FL
08.2024 - Current
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Conducted home visits to assess the safety of living environments for clients.
  • Developed individualized care plans with input from clients and their families.
  • Compiled reports on cases and submitted them to supervisors as required.

Group Events Specialist

YardHouse Darden Restaurants
Orlando, FL
02.2023 - 08.2023
  • Coordinated and managed all aspects of group events, including reservations, catering, set-up, and clean-up.
  • Developed cost estimates and budgets for each event.
  • Oversaw the setup of tables, chairs, decorations, audio and visual equipment., in preparation for events.
  • Researched and implemented new marketing strategies to promote group events services.

Case Manager Specialist

Bays
Orlando, FL
02.2022 - 02.2023
  • Developed and maintained case management plans in accordance with agency policies and procedures.
  • Provided case management services, including referrals for community resources, advocacy, crisis intervention and follow-up services.
  • Assisted clients in developing parenting skills and strategies for dealing with challenging behaviors.

Host

YardHouse Darden Restaurants
Aventura, FL
02.2018 - 02.2022
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.

Student Peer Mentor

Johnson & Wales University
North Miami, FL
01.2018 - 02.2020
  • Provided academic and social support to assigned students through one-on-one meetings.
  • Organized weekly group mentoring sessions with assigned students.
  • Assisted in the creation of study skills workshops for students.
  • Created individualized plans for each student to ensure their academic success.

OPS Training Tobacco Prevention Specialist

Department of Health
Panama City, FL
09.2016 - 08.2017
  • Provided prevention education and training to community members on drug use, abuse and addiction.
  • Conducted assessments of local needs in order to develop effective prevention strategies.
  • Designed educational materials and resources related to substance abuse prevention.

Education

Bachelor of Science - Criminal Justice

Johnson & Wales University
North Miami, FL
03-2020

Skills

  • Case Management
  • Referral Coordination
  • Resource Management
  • Case Management Tracking
  • Case Documentation
  • Data Entry and Analysis

Timeline

Case Manager

Lutheran Services Florida
08.2024 - Current

Group Events Specialist

YardHouse Darden Restaurants
02.2023 - 08.2023

Case Manager Specialist

Bays
02.2022 - 02.2023

Host

YardHouse Darden Restaurants
02.2018 - 02.2022

Student Peer Mentor

Johnson & Wales University
01.2018 - 02.2020

OPS Training Tobacco Prevention Specialist

Department of Health
09.2016 - 08.2017

Bachelor of Science - Criminal Justice

Johnson & Wales University

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Melissa Colburn