Melissa Cooke
Denver,CO
Summary
Experienced with managing branch operations, including financial oversight and customer satisfaction. Utilizes leadership skills to drive team performance and achieve organizational goals. Track record of implementing process improvements and ensuring compliance with industry regulations.
Overview
14
14
years of professional experience
Work History
Cash Vault Site Manager
GardaWorld Cash Services
Denver, CO
11.2014 - Current
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Promote a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
Teller
Bank of America
Yokosuka, Japan
08.2011 - 06.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Denbigh High School
Newport News, VA06-2009
Skills
- Customer relationship management
- Documentation and reporting
- Operations management
- Data analysis
- Regulatory compliance
- Proficient in Microsoft Word and Excel
- Audit preparation
- Financial analysis
- Cash handling
- Excellent time management skills
Timeline
Cash Vault Site Manager
GardaWorld Cash Services
11.2014 - Current
Teller
Bank of America
08.2011 - 06.2014
High School Diploma -
Denbigh High School